Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rachel Romero

Rachel Romero

Lakewood,CO

Summary

Dynamic Title Resolution Specialist at Radian, Inc. with proven expertise in conflict resolution and legal document preparation. Achieved significant improvements in customer satisfaction by implementing effective de-escalation techniques and streamlining processes. Recognized for enhancing team collaboration and consistently exceeding performance targets in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Title Resolution Specialist

Radian, Inc.
06.2015 - Current
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
  • Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
  • Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
  • Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
  • Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
  • Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
  • Improved customer satisfaction by resolving complex issues promptly and professionally.

Litigation Specialist

Statebridge Company, LLC
08.2012 - 06.2015
  • Performed comprehensive investigations of claims, collecting essential evidence for case resolution.
  • Streamlined litigation processes for improved efficiency and cost effectiveness.
  • Enhanced client satisfaction by addressing concerns promptly and providing regular updates on case progress.
  • Achieved favorable outcomes in complex cases through meticulous research and analysis.
  • Analyzed legal issues and provided well-reasoned recommendations to attorneys on case strategy and tactics.
  • Monitored industry trends and changes in legislation pertinent to clients'' interests.
  • Handled high-stakes negotiations with insurance companies resulting in favorable outcomes without going to trial.
  • Maintained strict confidentiality of sensitive information, adhering to ethical guidelines established by the legal profession.
  • Collaborated with legal teams to develop winning strategies for clients in various industries.
  • Negotiated settlements in mediation and arbitration settings, resulting in reduced litigation costs for clients.
  • Improved team collaboration through clear communication regarding shared tasks and responsibilities.

Education

Associate Of Applied Science - Biology

Metropolitan University of Denver
Denver, CO
12.2013

Skills

  • De-escalation techniques
  • Assertiveness
  • Conflict resolution skills
  • Document preparation
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Situational awareness
  • Relationship building
  • Legal document preparation
  • Legal research
  • Task prioritization
  • Stress tolerance
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Crisis intervention
  • Time management abilities
  • Emotional intelligence
  • Reading comprehension
  • Analytical skills
  • Coordinate meetings
  • Evaluate liability

Timeline

Title Resolution Specialist

Radian, Inc.
06.2015 - Current

Litigation Specialist

Statebridge Company, LLC
08.2012 - 06.2015

Associate Of Applied Science - Biology

Metropolitan University of Denver

Similar Profiles

CREATE PROFILE