Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Romrell

Salt Lake City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Dog Boarder

Self Employed
05.2022 - Current
  • Communicate with pet owners regarding their dog's progress during boarding.
  • Maintain detailed records on each dog's car, diet and medications.
  • Offer dogs positive interactions and loving care during boarding and extended care.

Network Marketer

It Works
10.2019 - 04.2021
  • Offered customers information about products, services, prices, and special offers.
  • Maintained knowledge of all products and services to effectively promote and drive sales.
  • Followed up with customers to offer additional support and check product satisfaction.

Restaurant Manager

Pig & a Jelly Jar
05.2013 - 08.2018
  • Responded to guest concerns and complaints to achieve positive resolution.
  • Recruited, trained, and montored new staff to deliver top-quality customer service.
  • Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
  • Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.

Server

Red Rock Brewing Company
07.2012 - 06.2013
  • Communicated professionally with customers, colleagues, and supervisers.
  • Prvided exceptional customer service by addressing and resolving guest concerns.
  • Traianed new server hires on proper protocols and procedures followed at establishment.

Server

The Happy Sumo
06.2006 - 07.2012
  • Listened to guests needs and responded promptly for personalized service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Trained new server hires in company policies, guest services and best standards.

Education

High School Diploma -

Kearns High School
Salt Lake City, UT
06-2003

Skills

  • Client support
  • Professional demeanor
  • Effective client communication
  • Effective conflict resolution
  • Team leadership experience
  • Effective multitasking

Timeline

Dog Boarder

Self Employed
05.2022 - Current

Network Marketer

It Works
10.2019 - 04.2021

Restaurant Manager

Pig & a Jelly Jar
05.2013 - 08.2018

Server

Red Rock Brewing Company
07.2012 - 06.2013

Server

The Happy Sumo
06.2006 - 07.2012

High School Diploma -

Kearns High School

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