Rachel Ross
Williamston,NC
Summary
I am a hardworking and passionate employee who strives to do my best at everything. I have many different job skills that would aid in making me a great employee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to learn new skills to get the job done. I can do anything I put my mind to, attending training is absolutely no issue for me.
Overview
9
9
years of professional experience
Work History
Police Officer
Town Of Williamston
06.2021 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Telecommunicator
Town Of Ayden
06.2020 - 06.2021
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
Waitress
Sam Jones BBQ
01.2016 - 06.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Pizza Inn
01.2015 - 01.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Science - Criminal Justice
North Carolina Wesleyan College
Rocky Mount12.2020
Associate of Science - Criminal Justice
Pitt Community College
Winterville, NC05.2019
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Human relations
- Community Relations
- Crisis intervention and deescalation
- Case Management
- Customer Service
- Strong multitasking
- Team Collaboration
Timeline
Police Officer
Town Of Williamston
06.2021 - Current
Telecommunicator
Town Of Ayden
06.2020 - 06.2021
Waitress
Sam Jones BBQ
01.2016 - 06.2020
Waitress
Pizza Inn
01.2015 - 01.2016
Bachelor of Science - Criminal Justice
North Carolina Wesleyan College
Associate of Science - Criminal Justice
Pitt Community College
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