Multiple CRM Platforms
Rachel Ross
Erwin,NC
Summary
Accomplished Automotive Sales Manager offering 19 years of experience developing and maximizing sales revenue. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
26
26
years of professional experience
Work History
Sales Manager
Southern Pines Chevrolet GMC
06.2023 - 09.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with upper management & marketing teams to develop solutions and drive revenue growth.
- Leveraged DealerTrack, CUDL, Route One, AI, Platforms, VinSolutions, vAuto, KBB and other resources to drive new and used car sales.
- Motivated sales team by coaching selling techniques, overcoming objections and road to the sale.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Finance Director
Southern Pines Chevrolet Buick GMC
06.2021 - 06.2023
- Increased per vehicle retail revenue in sales, finance and after-market product offerings.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show customers benefits and advantages and encourage purchases.
- Provided training, management and oversight to sales and finance positions to maximize revenue and capture finance opportunities.
- Verified compliance of financial policies and accounting procedures against federal regulations.
Finance Director
Mercedes-Benz of Fayetteville
05.2016 - 04.2021
- Exceeded sales quotas and increased profitability through effective sales strategy.
- Ranked in the Top 3 Performers in SE Region for Mercedes-Benz aftermarket product penetration.
- Executed proven strategies to help company achieve goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Established relationships with lenders to secure competitive interest rates and financing programs.
Business Development Manager
Dean Jones Auto Group
12.2014 - 05.2016
- Established a Sales and Service Business Development Center over eight rooftops.
- Collaborated with upper management to implement continuous improvements and reach company goals.
- Identified sales opportunities and lead handling techniques to increase customer acquisition.
- Facilitated and managed a business development plan based on market and industry research.
- Increased marketing platforms to grow share of business.
- Aligned company goals with customer acquisition and increased productivity by automating CRM systems.
Business Development Manager
Rick Hendrick Toyota Scion
06.2013 - 12.2014
- Increased sales BDC performance from an average 130 to 195+ units per month.
- Exceeded Sales and Service CSI targets.
- Captured new market share by optimizing customer engagement strategies.
- Trained personnel to optimize performance, learn industry best practices and drive traffic and revenue opportunity to sales and service.
- Established online reputation management processes
Media Sales Executive
Cars.com / McClatchy
11.2010 - 06.2013
- Expanded dealer partnerships by 80% and increased annual revenue in assigned territory.
- Created business opportunities through networking, prospecting and cold calling.
- Maximized ROI through continual analysis of performance, response-rates and results.
- Developed strong relationships with with key decision makers; regularly engaging in-person and responding quickly to concerns.
- Used consultative sales techniques and presentations to pinpoint needs and close on short-term and long-term sales contracts.
Internet Sales Manager
Mercedes-Benz of Fayetteville
12.2005 - 10.2010
- Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
- Developed successful sales strategies to maximize customer satisfaction, retention and profit.
- Boosted marketing, reviewed pricing strategies and expanded on-line presence to increase sales revenue.
- Negotiated sales price, trade-in allowance, discounts and financing or lease options.
- Maintained third party websites with vehicle inventory, photos, enhanced product packages and special incentives.
Education
Bachelor of Science - Psychology
Methodist University
Fayetteville, NC05.1998
Skills
- New business generation
- Service-driven sales
- Business growth and retention
- Consultative and relationship selling
- Extensive personal network
- Sales and market development
- Rapport and relationship building
- Presentations and proposals
- Excellent communication skills
- Objection handling
- Territory and account management
- CRM & Microsoft proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balanceSoftware
Microsoft Suite
Dealer Track - Route One - CUDL
Timeline
Sales Manager
Southern Pines Chevrolet GMC
06.2023 - 09.2024
Finance Director
Southern Pines Chevrolet Buick GMC
06.2021 - 06.2023
Finance Director
Mercedes-Benz of Fayetteville
05.2016 - 04.2021
Business Development Manager
Dean Jones Auto Group
12.2014 - 05.2016
Business Development Manager
Rick Hendrick Toyota Scion
06.2013 - 12.2014
Media Sales Executive
Cars.com / McClatchy
11.2010 - 06.2013
Internet Sales Manager
Mercedes-Benz of Fayetteville
12.2005 - 10.2010
Bachelor of Science - Psychology
Methodist University
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