Rachel Ross
Erwin,NC
Summary
High-energy, self-starter with 19 years of distinguished experience in the automotive industry. Demonstrated ability to build and maintain strong client relationships through a consultative sales approach. Exceptional communication and presentation skills. Excels in understanding client needs, influencing outcomes, and driving revenue growth. Recognized for delivering excellent client service by proactively identifying and addressing issues, optimizing processes, and supporting client objectives.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager/Finance Director
Southern Pines Chevy GMC
06.2021 - 09.2024
- Drove a 20% increase in customer engagement by leveraging innovative marketing initiatives and personalized customer communication.
- Boosted closing ratios with specialized training and streamlined processes.
- Grew per vehicle retail revenue in sales, finance and after-market product penetration by coaching sales techniques and acumen.
- Strengthened Sales and Finance operations by proactively managing and optimizing processes.
- Achieved service targets by expanding marketing platforms, campaigns and AI providers.
Finance Director
Mercedes-Benz of Fayetteville
05.2016 - 05.2021
- Executed successful sales strategies to maximize customer satisfaction, retention and profit, resulting in a 30% increase in sales.
- Ranked in the Top 3 Performers in SE Region for Mercedes-Benz aftermarket product penetration.
- Tailored product offerings, highlighting features and benefits according to customer's needs.
- Cultivated strategic relationships with vendors and auto lenders to secure competitive rates and enhanced product offerings.
Business Development Manager
Dean Jones Auto Group
12.2014 - 04.2016
- Increased dealership profitability by 30% by instituting a Sales and Service Business Development Center over 8 rooftops.
- Executed sales strategy and identified new opportunities/leads.
- Met with key decision makers to identify areas for improvement and reach company goals.
- Established sales techniques to increase customer acquisition.
Business Development Manager
Rick Hendrick Toyota Scion
Fayetteville, NC
06.2013 - 12.2014
- Increased sales BDC performance by 40%
- Generated new business with marketing initiatives and strategic development plans.
- Mentored a dynamic team of 15 BDC reps, enhancing communication skills and customer interaction strategies, leading to a significant increase in sales and revenue.
Territory Sales Account Manager
Cars.com / News & Observer
Raleigh, NC
10.2010 - 06.2013
- Increased dealer partnerships by a record 80% in the first year in assigned territory.
- Established strong relationships with key decision-makers to increase sales in expanding territory.
- Utilized consultative, relationship based sales strategy to secure long-term sales contracts.
- Facilitated in-depth discussions with clients during regular visits, implementing tailored support solutions, identifying 10+ actionable insights that directly contributed to service enhancements
- Developed a sales pipeline by prospecting, cold calling, networking activities.
Internet Sales Manager
Mercedes-Benz of Fayetteville
12.2005 - 10.2010
- Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
- Developed successful sales strategies to maximize customer satisfaction, retention and profit.
- Boosted marketing, reviewed pricing strategies and expanded on-line presence to increase sales revenue.
- Negotiated sales price, trade-in allowance, discounts and financing or lease options.
- Maintained third party websites with vehicle inventory, photos, enhanced product packages and special incentives.
Executive Administrator
Defense Security Technology Accelerator DSTA
Fayetteville, NC
10.2007 - 10.2007
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Fostered strong rapport with clients and stakeholders through consistent follow-up and communication.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Monitored executive and site schedules to coordinate meetings and corporate outreach events.
- Planned both internal and external events to recruit new partnerships.
- Directed business processes from conceptualization through end-user delivery.
Education
Bachelor of Science - Psychology
Methodist University
Fayetteville, NC 09.1994 - 06.1998
Skills
- Demonstrated success in Client Relationship Management in the Automotive Industry
- Consultative Sales
- Client-Focused Relationship Building & Retention
- Excellent communication and presentation skills
- Establishing strong relationships with key decision makers & C-level leadership
- Advanced knowledge in automotive sales, lead generation and dealership operations
- Exceptional Client Service w/ High level of attentiveness
- Providing Solutions & Promptly Responding to Client Requests
- Account support, onboarding and training
- Microsoft Office and CRM proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Manager/Finance Director
Southern Pines Chevy GMC
06.2021 - 09.2024
Finance Director
Mercedes-Benz of Fayetteville
05.2016 - 05.2021
Business Development Manager
Dean Jones Auto Group
12.2014 - 04.2016
Business Development Manager
Rick Hendrick Toyota Scion
06.2013 - 12.2014
Territory Sales Account Manager
Cars.com / News & Observer
10.2010 - 06.2013
Executive Administrator
Defense Security Technology Accelerator DSTA
10.2007 - 10.2007
Internet Sales Manager
Mercedes-Benz of Fayetteville
12.2005 - 10.2010
Bachelor of Science - Psychology
Methodist University
09.1994 - 06.1998
Similar Profiles
JOSEPH MORENOJOSEPH MORENO
Transmission Technician at Michael Hohl Chevy Buick Gmc CadillacTransmission Technician at Michael Hohl Chevy Buick Gmc Cadillac
Gilbert ChaidezGilbert Chaidez
Parts Director at Stone Chevy Buick Gmc / Merle Stone ChevroletParts Director at Stone Chevy Buick Gmc / Merle Stone Chevrolet
Gregory BelkGregory Belk
Part Manager at Long Chevy Buick GMCPart Manager at Long Chevy Buick GMC