Rachel Ross
Rockford,IL
Summary
Proactive Human Resources Business Partner with expertise in performance management and employee relations support. Skilled in fostering positive workplace culture and enhancing employee engagement through effective communication and collaboration. Committed to delivering innovative HR solutions that drive company growth and improve employee satisfaction.
Overview
12
12
years of professional experience
Work History
HR Business Partner
Gorman & Company
Rockford, Illinois
05.2024 - Current
- Facilitated recruitment processes for all hotel positions to meet organizational needs.
- Conducted monthly orientations for new hires to enhance onboarding experience.
- Resolved team member inquiries to improve communication and engagement within teams.
- Trained managers in performance management and team member relations strategies.
- Performed investigations to ensure compliance and effectively address workplace issues.
- Organized employee events, including birthday celebrations, to foster positive work culture.
- Assisted management in preparing presentations for Hilton's Make a Difference Award.
HR Business Partner
Woodward Inc.
Rockford, IL
02.2022 - 01.2024
- Coordinated applicant interviews and partnered with managers to streamline recruitment processes.
- Conducted compensation analyses to maintain competitive salary structures and support employee retention.
- Assisted 15 directors and supervisors, and 250-300 members, in resolving inquiries to enhance communication and support.
- Conducted internal investigations to address company-related issues effectively.
- Led weekly orientations for new members to integrate them into the organization.
- Maintained member files in compliance with FAA regulations.
HR Advisor
Kelly Services
Beloit, WI
02.2021 - 07.2021
- Resolved employee queries through ticketing system, improving response time and operational efficiency.
- Answered employee questions via phone and voicemail to provide timely support.
- Assisted employees with tax withholding and direct deposit to ensure payroll accuracy.
- Entered new hires into system weekly for accurate record-keeping and compliance.
Assistant Manager
Benson Stone Company
Rockford, IL
08.2020 - 01.2021
- Assisted manager in scheduling installations to facilitate timely project execution.
- Conducted collection calls for sales team to enhance cash flow.
- Delivered exceptional customer service to increase client satisfaction.
- Received accounts payable claims and processed supplier returns efficiently.
Account Executive
New Horizons Learning Solutions
Livonia/Chicago, MI/IL
07.2019 - 07.2020
- Consistently met and exceeded monthly quotas.
- Cultivated and strengthened customer relationships to enhance client satisfaction and retention.
- Tailored solutions to align with customer needs, improving engagement and loyalty.
- Prospected daily through Discover.org and LinkedIn Sales Navigator to identify new leads.
HR Administrative Assistant (Seasonal/Summers)
MTE Hydraulics
Rockford, IL
05.2014 - 08.2016
- Conducted job interviews and facilitated new employee orientations, streamlining onboarding process for new hires.
- Executed payroll data entry on Harris data system, ensuring timely and accurate compensation for employees.
- Planned employee appreciation luncheons, birthday celebrations, and retirement parties, fostering positive workplace culture and employee engagement.
Education
Bachelor of Science - Business Administration
University of Wisconsin-Platteville
Platteville, WI05-2019
Skills
- Recruitment facilitation
- Onboarding and training
- Performance management
- Employee engagement
- Team member relations
- Conflict resolution
- Communication strategies
- Relationship building
Timeline
HR Business Partner
Gorman & Company
05.2024 - Current
HR Business Partner
Woodward Inc.
02.2022 - 01.2024
HR Advisor
Kelly Services
02.2021 - 07.2021
Assistant Manager
Benson Stone Company
08.2020 - 01.2021
Account Executive
New Horizons Learning Solutions
07.2019 - 07.2020
HR Administrative Assistant (Seasonal/Summers)
MTE Hydraulics
05.2014 - 08.2016
Bachelor of Science - Business Administration
University of Wisconsin-Platteville