Rachel Roye
Brewton,AL
Summary
Achieved high levels of customer satisfaction through dedicated service and support. Increased client retention rates by implementing effective sales strategies. Fostered positive relationships with clients, resulting in repeat business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Confie
Cantonment, FL
03.2025 - Current
- Mentored junior agents on product knowledge and sales techniques, fostering team growth.
- Analyzed market trends to identify opportunities for new product offerings and service enhancements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Promoted products and services using upselling and other sales strategies.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
Shift Manager
CVS Pharmacy
01.2023 - 05.2024
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
Office Manager
Island Rentals
06.2021 - 01.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
CNA
Shoal Creek Reahab
01.2020 - 03.2021
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cashier
Walmart
10.2017 - 11.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Key Holder
Dollar General Market
12.2012 - 09.2014
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Daysprings Academy
Montgomery, ALSkills
- Schedule oversight
- Staff development
- Performance reviewing
- Verbal and written communication
- Quality assurance
- Cash handling
- Equipment troubleshooting
- Relationship building
- Mentoring and coaching
- Training and mentoring
- Punctual and reliable
- Reporting and documenting
- Staff training and onboarding
- Shift leadership
- Schedule management
- Safety compliance
- Accurate money handling
- Sales strategies
- Team building
- Handling customer complaints
- Flexible schedule
- Inventory control
- Interpersonal skills
- Hiring and recruiting
- Energetic and enthusiastic
- Tech-Savvy
Certification
Personal lines License
Property & Casualty license
Pharmacy Technicians license
Timeline
Licensed Insurance Agent
Confie
03.2025 - Current
Shift Manager
CVS Pharmacy
01.2023 - 05.2024
Office Manager
Island Rentals
06.2021 - 01.2023
CNA
Shoal Creek Reahab
01.2020 - 03.2021
Cashier
Walmart
10.2017 - 11.2019
Key Holder
Dollar General Market
12.2012 - 09.2014
Daysprings Academy