Rachel Sadler
Restaurant/Bar/Retail Manager
Saint Marks,FL
Summary
Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Social Quarters Manager
Tallahassee Moose Lodge 1075
Tallahassee , FL
10.2021 - 01.2023
- Spearheaded fundraising efforts to support social and community service initiatives.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Closed out cash register and prepared cashier report at close of business
- Hired, trained and supervised volunteers and support staff required for events.
Store Manager
AutoZone
Tallahassee, FL
05.2010 - 11.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Bar Manager
Riverside Cafe
Saint Mark's , FL
09.2015 - 10.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Closed out cash register and prepared cashier report at close of business.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Developed unique events and special promotions to drive sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Hospitality Manager
Wakulla Springs Lodge
Crawfordville , FL
02.2013 - 11.2015
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Increased customer service ratings significantly through personable service.
Restaurant
Coastal Restaurant
Panacea, FL
03.1994 - 11.2013
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Bartender
Riverfront Saloon
Tallahassee, FL
02.2001 - 08.2009
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Dux Liquors
Crawfordville, FL
08.1999 - 06.2002
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Diploma -
Lincoln High School
Tallahassee, FL 08.1994 - 06.1998
Cosmetologist - Hair,skin,and Nails
North Florida Cosmetology Institute, Inc.
Tallahassee, FL 11.2015 - 06.2017
Skills
Marketing analytics
Multitasking Abilities
Strategic planning
Customer engagement
Social media technologies
Teamwork and Collaboration
Point of Sale (POS) system operation
Food service background
Dynamic, friendly hostess
Recipes and menu planning
Certification
Certified, Pirates Cove, [Serve Safe Manager] - [Timeframe]
Timeline
T.I.P.S Certification
12-2021
Social Quarters Manager
Tallahassee Moose Lodge 1075
10.2021 - 01.2023
Certified, Pirates Cove, [Serve Safe Manager] - [Timeframe]
09-2020
Cosmetologist - Hair,skin,and Nails
North Florida Cosmetology Institute, Inc.
11.2015 - 06.2017
Assistant Bar Manager
Riverside Cafe
09.2015 - 10.2021
Hospitality Manager
Wakulla Springs Lodge
02.2013 - 11.2015
Store Manager
AutoZone
05.2010 - 11.2022
Bartender
Riverfront Saloon
02.2001 - 08.2009
Bartender
Dux Liquors
08.1999 - 06.2002
Diploma -
Lincoln High School
08.1994 - 06.1998
Restaurant
Coastal Restaurant
03.1994 - 11.2013