Rachel Sanchez
Claremore
Summary
Retail operations professional with 4+ years of leadership experience supervising teams, managing daily grocery operations, maintaining quality standards, and improving workflow efficiency. Skilled in staff scheduling, customer resolution, and supporting high-volume retail environments. Dependable leader committed to operational excellence and team development.
Overview
12
12
years of professional experience
Work History
Assistant Customer Experience Manager
Reasor's
Claremore
06.2021 - Current
- Front-End Operations Management
- Staff Scheduling & Workforce Planning
- Customer Conflict Resolution
- Cash Handling & Reconciliation
- Team Leadership & Training
- POS Systems
- Microsoft Office Suite
- Workflow Optimization
- Communication & Problem Solving
Server
Olive Garden Restaurant
Catoosa
01.2020 - 10.2022
- Provided excellent customer service in a fast-paced dining environment.
- Managed tables efficiently while ensuring timely food and drink delivery.
- Collaborated with kitchen staff to fulfill special dietary requests and orders.
- Assisted in training new servers on restaurant procedures and menu items.
Carhop, Manager
Sonic
Verdigris
06.2015 - 12.2019
- Delivered food and beverages to customers in a timely manner.
- Worked the switchboard in the Drive Thru
- Cleaned Drive Thru, Lot and Patio
- Operated point-of-sale systems for order processing and payments.
- Supported training of new carhops on service protocols and procedures.
- Managed team schedules and delegated tasks for efficient operations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
Crew member
Braum’s
Pryor
11.2013 - 09.2014
- Provided customer service and cashier support
- Prepared food and maintained cleanliness standards
- Trained new employees
Education
High School - FCCLA: Family Career and Community Leaders of America, Computer Applications, Teacher’s Aide in Algebra, Female Fitness, Drama, Humanities
Claremore High School
Claremore, OKSkills
- Adobe Photo Shop
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Team management
- Customer service
- Staff training
- Scheduling coordination
- Communication skills
Languages
Fluent in American Sign Language
Timeline
Assistant Customer Experience Manager
Reasor's
06.2021 - Current
Server
Olive Garden Restaurant
01.2020 - 10.2022
Carhop, Manager
Sonic
06.2015 - 12.2019
Crew member
Braum’s
11.2013 - 09.2014
High School - FCCLA: Family Career and Community Leaders of America, Computer Applications, Teacher’s Aide in Algebra, Female Fitness, Drama, Humanities
Claremore High School