Hi, I’m
Rachel Sandoval
Medical Assistant
Houston,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
years of professional experience
3
years of post-secondary education
Work History
OBGYN Of Houston
Medical Assistant
11.2024 - Current
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Starbucks
Barista
12.2020 - 11.2024
Job overview
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like panini and breakfast sandwich .
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Bluestone Lane Coffee
Server
01.2024 - 05.2024
Job overview
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Compass Group Management And Morrison
Shift Lead
05.2023 - 10.2023
Job overview
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Houston Community College, Houston, TX
No Degree from Nursing
08.2021 - Current
Madison High School, Houston, TX
High School Diploma
06.2021
Skills
- Memory retention
- Hospitality service expertise
- Food inspection
- Conflict and Complaint Resolution
- Guest Engagement
- Transactions and Cash Handling
- Beverage Preparation
- Daily specials memorization
- Team Player
- POS System Operation
- Spanish Fluency
- Adaptive and creative
Timeline
Medical Assistant
OBGYN Of Houston
11.2024 - Current
Server
Bluestone Lane Coffee
01.2024 - 05.2024
Shift Lead
Compass Group Management And Morrison
05.2023 - 10.2023
Houston Community College
No Degree from Nursing
08.2021 - Current
Barista
Starbucks
12.2020 - 11.2024
Madison High School
High School Diploma
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