Rachel Santana
Montrose,MN
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals. Highly disciplined and reliable with experience in managing security operations and enforcing regulations. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Hennepin County
Plymouth, MN
12.2022 - 09.2024
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Trained new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Instructed inmates in work assignments and explained tasks.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
Bartender
Iron Horse Golf Course
, MT
06.2021 - 08.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Cleaner
Chilson Funeral Home
Winsted, MN
06.2019 - 09.2023
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Cleaned building floors by sweeping, mopping or vacuuming.
Boat and Water Patrol
Meeker County
Litchfield, MN
05.2020 - 08.2020
- Patrolling the county's lakes during boating season.
- Checking boats for invasive species
- Promote boat and water safety
- Respond to all water emergencies
Egg Packer
Forsman Farms
Cokato, MN
12.2018 - 06.2019
- Inspected eggs for cracks, dirt, deformity or other defects.
- Maintained cleanliness in the packing area, including floors and equipment surfaces.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
Education
High School Diploma -
Dassel-Cokato Senior High School
Cokato, MN06-2019
Some College (No Degree) - Law Enforcement
North Hennepin Community College
Minneapolis, MNSkills
- Crisis Management
- Facility Security
- Emergency Response
- Non-violent intervention
- Crime Prevention
- Records Management
- Occupational hazards and safety precautions
- Policy Enforcement
- Key control
- Relationship building and management
- Security Procedures
- CPR certified
- De-Escalation Techniques
- Suicide Prevention
- Food Service
- Safe serving knowledge
- Inventory
- Bilingual Interpreter
- Handling Difficult Customers
- Customer Service
- Health and Safety Regulations
- Safe cleaning with chemicals
- Microsoft Office
Languages
Spanish
Native/ Bilingual
Certification
- Food Safe Certified
- CPR certified
Affiliations
- Enjoy hiking, fishing, skating and Golf
References
References available upon request.
Timeline
Correctional Officer
Hennepin County
12.2022 - 09.2024
Bartender
Iron Horse Golf Course
06.2021 - 08.2024
Boat and Water Patrol
Meeker County
05.2020 - 08.2020
Cleaner
Chilson Funeral Home
06.2019 - 09.2023
Egg Packer
Forsman Farms
12.2018 - 06.2019
High School Diploma -
Dassel-Cokato Senior High School
Some College (No Degree) - Law Enforcement
North Hennepin Community College
Similar Profiles
Fartun MohamedFartun Mohamed
Waiver Case Manager at Hennepin CountyWaiver Case Manager at Hennepin County
Jessi RobertsonJessi Robertson
Election Assistant at Hennepin CountyElection Assistant at Hennepin County
Beth FaulconerBeth Faulconer
Head of Finance at Hennepin CountyHead of Finance at Hennepin County
Terance SmithTerance Smith
Security Officer at Hennepin CountySecurity Officer at Hennepin County
Anthony (Tony) MelendezAnthony (Tony) Melendez
Operations Manager at Scott's Lawn CareOperations Manager at Scott's Lawn Care