RACHEL SANTOS
Pepperell,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Medical Transcriptionist/Pathology Lab Assistant
Adult & Pediatric Dermatology
11.2016 - 03.2023
- Transcribe all written results into laboratory information system and identify mistakes in reports
- Perform variety of clerical and office tasks
- Identify mistakes in reports, and check with doctors to obtain correct information
- Answer inquiries concerning progress of medical cases
- Accessioning of incoming specimens for pathology lab.
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained security and privacy of records to protect patients and providers.
Childcare Provider
Care.com Inc
12.2014 - 09.2016
- Teaching manners and other socially appropriate behavior
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Implemented daily routines and activities to stimulate and engage children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Unit Coordinator
Emerson Hospital
11.2015 - 04.2016
- Answers telephones using proper etiquette and relays messages/information as necessary
- Serves as communication liaison between unit, patients, family members, doctors
- Arranges patient transport.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Education
Bachelors - Healthcare Administration
Southern New Hampshire University
Manchester, NH2017
High School Diploma -
Chelmsford High School
Chelmsford, MA2009
Skills
- Strong verbal and personal communication skills
- Organization and prioritization skills
- Problem analysis, use of judgement and ability to solve problems efficiently
- Able to work independently and under pressure
- EMR / EHR
- HIPAA Requirements
- Medical Terminology
- Records Maintenance Professional
Timeline
Medical Transcriptionist/Pathology Lab Assistant
Adult & Pediatric Dermatology
11.2016 - 03.2023
Unit Coordinator
Emerson Hospital
11.2015 - 04.2016
Childcare Provider
Care.com Inc
12.2014 - 09.2016
Bachelors - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Chelmsford High School
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