Rachel Schneider
Hailey,ID
Summary
Professional in guest services with significant experience in managing reservations. Strong focus on team collaboration and adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving.
Overview
18
18
years of professional experience
Work History
Reservation Agent
Sun Valley Resort
12.2007 - 08.2025
- Provided high level of guest service to each person by engaging guests and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved guest satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for guests.
Education
Psychology
Augusta University
Augusta, GASkills
- Reservation software (Opera Cloud, Inntopia)
- Typing speed (70-75 wpm)
- Telephone reservations
- Online reservations (direct and third party)
Timeline
Reservation Agent
Sun Valley Resort
12.2007 - 08.2025
Psychology
Augusta University
Similar Profiles
Francesca Amodio, SHRM-CPFrancesca Amodio, SHRM-CP
HR Talent & Culture Specialist at Sun Valley ResortHR Talent & Culture Specialist at Sun Valley Resort
Tomondra BeanTomondra Bean
Mobile Patrol Security Officer at Sun Valley ResortMobile Patrol Security Officer at Sun Valley Resort
Reed ChristiansonReed Christianson
Golf Course Groundskeeper at Sun Valley ResortGolf Course Groundskeeper at Sun Valley Resort
Maria Gil-SalinasMaria Gil-Salinas
CNA at The Cove Of CascadiaCNA at The Cove Of Cascadia
Elliot BoironElliot Boiron
Event Technical Worker/Crew Team Member at Edge Event ProductionsEvent Technical Worker/Crew Team Member at Edge Event Productions