Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Schrimmer

Vernon Hills,Illinois

Summary

Experienced in fast-paced customer service environments. Goal-oriented individual who keeps calm under high pressure. Expertise in resolving problems in an efficient and proper manner. Flexible and hardworking in deadline-driven situations. Excellent multi-tasker.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Batteries Plus Bulbs
Vernon Hills, Illinois
02.2022 - Current
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Assisted with recruiting efforts by interviewing prospective candidates for open positions
  • Monitored sales performance to identify potential areas for improvement.

Customer Care Representative

Alight Solutions
, US
10.2020 - 04.2021
  • Provided guidance for current and prospective clients with various aspects of their specific 401K plan
  • Analyzed the needs of clients to match them with appropriate financial planning for their retirement
  • Provided current clients with in-depth details regarding specific aspects of their company's insurance policies
  • Demonstrated strong communication skills to interact with customers via phone, email and online chat.

Assistant Teacher KinderCare - US

07.2019 - 11.2020
  • Closely adhere to lesson plans; and kept students motivated, engaged and focused
  • Worked one-on-one with children with challenging behaviors.
  • Developed a supporting relationship with students and with their parents/guardians

Real Estate Administrative Assistant

Coldwell Banker Real Estate LLC
, US
05.2018 - 06.2019
  • Assisted coworkers and staff members with unique tasks on daily basis.
  • Performed general clerical duties such as photocopying documents, faxing paperwork, archiving files
  • Managed office operations and administrative activities, including scheduling appointments and organizing documents.

Education

Bachelor of Arts - Communications

University of Iowa
Iowa City, IA
05-2018

Skills

  • Excellent written and verbal communicator
  • Customer service-oriented
  • Deadline-driven
  • Self-motivated
  • Microsoft Office: Edge, Word, Outlook, and Excel
  • Google Drive: Docs, Sheets, Forms, and Slides
  • Effective Communication
  • Problem-solving abilities
  • Organizational Skills
  • Customer Relations
  • Multitasking Abilities

Timeline

Assistant Manager

Batteries Plus Bulbs
02.2022 - Current

Customer Care Representative

Alight Solutions
10.2020 - 04.2021

Assistant Teacher KinderCare - US

07.2019 - 11.2020

Real Estate Administrative Assistant

Coldwell Banker Real Estate LLC
05.2018 - 06.2019

Bachelor of Arts - Communications

University of Iowa
Rachel Schrimmer