Hi, I’m
Rachel Schrom
Sales and Marketing
Minneapolis,MN
Summary
Seasoned sales and customer relations professional. Proven track record in high-ticket sales negotiation and customer relationship management, consistently surpassing targets and fostering repeat business. Skilled in lead generation and trust-building, resulting in high client satisfaction and successful project outcomes. Looking for a rewarding position where I can have an impact.
Overview
13
years of professional experience
Work History
Craftmasters Remodeling
Remodeling Sales Consultant
03.2024 - 04.2025
Job overview
- Achieved $2.5M in sales within first seven months; projected $3.3M in sales for 2025.
- Guided customers through home remodeling process from initial consultation to project completion.
- Conducted lead prospecting and established realistic budgets for clients.
- Developed detailed bids and presented them to homeowners to facilitate sales closure.
- Negotiated pricing effectively, achieving closing rates exceeding 70% against company standard of 50%.
- Transferred projects seamlessly to production teams, ensuring smooth execution.
- Followed up consistently throughout project timelines to enhance customer satisfaction.
- Secured referrals and repeat business upon project completion.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Profile by Sanford
Director of Operations
09.2018 - 10.2023
Job overview
- Oversaw implementation of operational strategy, driving growth and efficiency across departments.
- Collaborated with COO and department directors to establish structure for over 250 employees nationwide.
- Monitored budget and utilized operational resources.
- Set strategic goals and aligned objectives through effective communication with support stores.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed initiatives focused on profitability, workplace health, employee retention, and customer satisfaction.
- Established consistent policies across all company locations and operations.
- Evaluated company performance by analyzing key performance indicators and metrics.
- Guided area managers and team members daily using servant leadership principles.
- Created and delivered training programs on new practices to enhance employee development.
Livea Weight Control Centers (formally Medifast)
Assistant Director
06.2012 - 09.2018
Job overview
- Generated personal revenue contribution of over $1,600,000 from January 2017 to January 2018.
- Achieved performance goals of an 85% average closing rate (company standard is 70%).
- Led a team of consultants, including, Health Coaches, Nutritionists and Registered Dietitians.
- Provided ongoing training and development for team members.
- Set priorities and tasks to enhance daily business productivity.
- Reviewed and updated business plans while identifying growth opportunities.
- Managed budget, spending, P&L statements, and payroll across multiple locations.
- Guided clients through weight loss journeys with weekly individual meetings.
Education
University of MinnesotaMinneapolis, MN
Associate of Arts from Elementary Education
05-2007
Skills
- Time management
- Customer relationship management
- CRM expertise
- Objection handling
- High-ticket sales negotiation
- Trust building and networking
- Lead generation
- Presentation and education skills
- Critical thinking
- Conflict resolution
- Competitive market adaptability
- Self-motivation
- Management and operations proficiency
Timeline
Remodeling Sales Consultant
Craftmasters Remodeling
03.2024 - 04.2025
Director of Operations
Profile by Sanford
09.2018 - 10.2023
Assistant Director
Livea Weight Control Centers (formally Medifast)
06.2012 - 09.2018
University of Minnesota
Associate of Arts from Elementary Education
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