Rachel Shaw
Stockton,MO
Summary
I have been in some sort of customer service and dealings with the public my entire life. I am one to asses a situation, think quickly, and try to focus on getting any and all issues resolved as quickly as possible. I do like to see things through and make sure patients and customers feel like their issues have been resolved. Working with the public for as long as I have, you learn not everyone is having a good day, so always try to keep that in the back of my mind when working with pet owners. Being polite and patient from personal experience will help resolve challenges that may come up or stop future issues from happening.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Lake Animal Clinic
Stockton , United States
08.2016 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries about pets, set appointments, and emergency calls.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Empathy with patients in stressful situations. At times dealing with loss of a beloved pet.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
CMH
Stockton , MO
12.2014 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Dental Assistant
Vernal Smiles
Vernal , UT
10.2013 - 10.2014
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Part time office manager over 5 other employees
Education
High School Diploma -
Stockton High School
Stockton, MO05.2001
Skills
- Data Entry and Database Software
- Customer Service-Oriented
- Verbal and Written Communication
- Courteous and Professional
- Reliable and Punctual
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Positive Attitude
- Conflict Resolution
Timeline
Front Desk Receptionist
Lake Animal Clinic
08.2016 - Current
Front Desk Receptionist
CMH
12.2014 - 06.2016
Dental Assistant
Vernal Smiles
10.2013 - 10.2014
High School Diploma -
Stockton High School
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