Rachel S. Hayes
Snow Camp,NC
Summary
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Truentity Health (Hybrid Remote)
Pittsboro, North Carolina
09.2025 - Current
- Work side by side with a clinical pharmacist.
- Collect and verify patient medication history via phone and digital tools.
- Use Truentity software to create a 'best possible medication history,' and document it in the clinical platform.
- Collaborate with the care team to keep patients healthy.
Medical Information Associate
PPD/Thermo Fisher Scientific (Hybrid Remote)
Morrisville, NC
05.2022 - 04.2025
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, Internet, or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information.
- Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interaction in the appropriate databases following organizational, client, and regulatory guidelines.
- Identifies, records, and triages adverse events and product complaints according to organizational, client, and regulatory guidelines and provides additional support (including follow up) as needed.
- Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, and all applicable regulatory requirements.
- Works with internal and external client contacts to resolve inquiries. As needed, research medical literature and drafts responses for such inquiries.
- Provides administrative support as needed.
Lead Pharmacy Technician
CVS PHARMACY
Graham, NC
04.2018 - 05.2022
- Performed coordination and processing of patient prescription orders. Followed applicable Federal and State laws regulations (e.g., HIPAA, OSHA), and complied with CVS policies and procedures to ensure patient safety and protect patient privacy and security. Demonstrated care by proactively identifying and resolving potential problems to ensure customers have their medications as needed. Performed math to solve a problem, such as calculating day's supply of a prescription.
- Collaborated with the pharmacist, pharmacy manager, pharmacy techs, medical staff, insurance companies, and/or customers as needed to resolve issues, ensure accuracy, and deliver timely resolution of any medication or related concerns.
- Worked on each workstation (i.e., Pick-Up, Drop-Off, Drive-Thru, Production) and demonstrated an in-depth understanding of each workstation.
- Managed my own responsibilities while shifting to help the team members where needed.
- Focused on the customer by prioritizing customer needs, displaying genuine care and empathy in all interactions to ensure complete customer satisfaction.
- Developed a basic understanding of some medications.
- Assisted the Pharmacist and Pharmacy Manager with managing day-to-day activities and administration which included daily and/or weekly reports as needed.
- Provided full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Clerk/Cashier
CVS PHARMACY
Chapel Hill, NC
09.2017 - 04.2018
- Provided customer service by giving friendly greetings, anticipating customer needs, demonstrating interest in all interactions, offering help locating additional items, and actively identifying and resolving potential service issues.
- Operated a cash register - handling cash, checks and credit card transactions accurately while following company policies and procedures.
- Maintained sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory tasks as needed.
- Supported opening and closing store activities.
- Provided customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational.
- Served as advocate for new CVS services.
Lead Kennel Tech
BONE VOYAGE PET RESORT
Garner, NC
08.2016 - 09.2017
- Managed care of animals.
- Established relationships with clients by offering excellent customer service skills.
- Worked with minimal supervision at times and work in team settings.
- Multitasked in various situations.
- Ensured rules and safety precautions are being always followed.
- Interacted with customers during pick-up and drop-off.
- Discussed schedules and appointments with clients.
Kennel/Veterinary Assistant
HOPE CROSSING ANIMAL HOSPITAL
Pittsboro, NC
05.2014 - 08.2016
- Managed care of animals.
- Verified vet records for doctors.
- Filed and organized vet records.
- Assisted with surgeries as needed.
- Contacted clients to confirm appointments as needed.
- Managed customer complaints regarding various situations as needed.
- Communicated with emergency hospitals to expedite urgent situations as needed.
Education
High School Diploma -
Northwood High School
Pittsboro, NC06.2012
Some College (No Degree) - General Studies
Pitt Community College
Winterville, NCSome College (No Degree) - General Studies
Wake Technical Community College
Raleigh, NCSkills
- Dependable
- Strong attention to detail
- Strong organizational skills
- Excellent customer service skills
- Ability to interpret client-provided medical and technical information
- Ability to work independently, as well as part of a team
- Proficiency in Microsoft Office programs
Timeline
Pharmacy Technician
Truentity Health (Hybrid Remote)
09.2025 - Current
Medical Information Associate
PPD/Thermo Fisher Scientific (Hybrid Remote)
05.2022 - 04.2025
Lead Pharmacy Technician
CVS PHARMACY
04.2018 - 05.2022
Clerk/Cashier
CVS PHARMACY
09.2017 - 04.2018
Lead Kennel Tech
BONE VOYAGE PET RESORT
08.2016 - 09.2017
Kennel/Veterinary Assistant
HOPE CROSSING ANIMAL HOSPITAL
05.2014 - 08.2016
High School Diploma -
Northwood High School
Some College (No Degree) - General Studies
Pitt Community College
Some College (No Degree) - General Studies
Wake Technical Community College