Rachel Silva
Kerrville
Summary
Results-driven professional with 11 years of experience at Cracker Barrel Old Country Store, specializing in customer service and team collaboration. Demonstrated ability to train new staff, improving team performance and maintaining high service standards during peak hours. Expertise in multitasking and regulatory compliance, ensuring operational efficiency and attention to detail. Committed to creating positive dining experiences for all customers.
Overview
13
13
years of professional experience
Work History
Training Waitress
Cracker Barrell Old Country Store
04.2014 - Current
- Maintained excellent service standards during high-pressure shifts as sole server during opening hours.
- Delivered prompt service by managing multiple tables and seating guests efficiently.
- Fostered teamwork through clear communication and collaboration among staff members.
- Enhanced team performance by training new servers in effective communication and conflict resolution techniques.
Skating Carhop
Sonic
07.2012 - 06.2014
- Addressed guest inquiries while promoting special products to enhance sales.
- Delivered orders efficiently by balancing trays and skating to vehicles.
- Collaborated with team members to uphold cleanliness, organization, and safety standards.
- Exhibited strong problem-solving skills when confronted with unexpected challenges during shifts.
Education
Nursing
Schreiner Unniversity
Kerrville, TXCertification - Sterile Processing & Surgical Technologist
Schreiner University
Kerrville 04-2025
High School Diploma -
Hill Country High School
Kerrville 05-2014
Skills
- Multitasking abilities
- Team collaboration
- Customer service excellence
- Attention to detail
- Memory retention skills
- Active listening
- Regulatory compliance
Timeline
Training Waitress
Cracker Barrell Old Country Store
04.2014 - Current
Skating Carhop
Sonic
07.2012 - 06.2014
Nursing
Schreiner Unniversity
Certification - Sterile Processing & Surgical Technologist
Schreiner University
High School Diploma -
Hill Country High School
Similar Profiles
Georgia RauhuffGeorgia Rauhuff
Restaurant Hostess at Cracker Barrell Old Country StoreRestaurant Hostess at Cracker Barrell Old Country Store
Natalie BartonNatalie Barton
Server at Cracker Barrell Old Country StoreServer at Cracker Barrell Old Country Store
Erica DanielErica Daniel
Retail Shift Leader at Cracker Barrell Old Country StoreRetail Shift Leader at Cracker Barrell Old Country Store