Rachel Silverstein
Cypress,USA
Summary
Proven to enhance operational efficiency at Houston Methodist, I excel in HIPAA compliance and patient confidentiality, ensuring seamless patient access processes. My adaptability and cool demeanor under pressure have significantly improved patient intake procedures. Skilled in multitasking and transactions, extremely driven, and self motivated.
Overview
5
5
years of professional experience
Work History
Patient Access Associate (Emergency Room)
Houston Methodist
08.2024 - Current
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
Patient Access Associate (OP PT/OT)
Houston Methodist
02.2023 - 08.2024
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Providing excellent customer service by promptly answering patient inquiries
- Stayed calm under pressure to and successfully dealt with difficult situations
- Greeted and assisted patients with check-in procedures
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Answered incoming calls, scheduled appointments and filed medical records
- Delivered support to medical staff in completion of patient paperwork
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
Server
Seasons 52
03.2022 - 02.2023
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
Veterinary Technician
Bingle Vet Katy
06.2021 - 03.2022
- Recorded symptoms and documented medical observations to inform treatment decisions
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Increased sales by 10%
CSS Cashier Lead
Dicks Sporting Goods
09.2020 - 05.2021
- Performed store opening, closing and shift-change actions and kept accurate shift change logs
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Reviewed and resolved differences between accounting information and cash drawer
- Managed over 50 customer calls per day
Food Runner
Star Cinema Grill
07.2019 - 09.2020
- Maintained speed of service for food orders while minimizing errors and complaints
- Cleared tables immediately after guests left in preparation for next party
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Trained and mentored newly hired employees to explain process flow and safety procedures
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses
- Delivered correct food items to tables according to order documentation
- Organized and replenished supplies at food stations to optimize team performance
Education
Associate of Science - Health Sciences
Lone Star College System
Cypress, TX08-2027
High School Diploma -
Cypress Park High School
Cypress, TX06.2021
Skills
- Detail-Oriented
- Reliable and Responsible
- Transactions and Cash Handling
- Cool Under Pressure
- HIPAA Compliance
- Patient confidentiality
- Multitasking and Organization
- Registration and Admissions
Timeline
Patient Access Associate (Emergency Room)
Houston Methodist
08.2024 - Current
Patient Access Associate (OP PT/OT)
Houston Methodist
02.2023 - 08.2024
Server
Seasons 52
03.2022 - 02.2023
Veterinary Technician
Bingle Vet Katy
06.2021 - 03.2022
CSS Cashier Lead
Dicks Sporting Goods
09.2020 - 05.2021
Food Runner
Star Cinema Grill
07.2019 - 09.2020
High School Diploma -
Cypress Park High School
Associate of Science - Health Sciences
Lone Star College System
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