Rachel Slone
Riverview,FL
Summary
Driven entrepreneur and former USAA team leader, excelled in elevating customer satisfaction and sales by 30% through innovative member service policies and strong relationship building. Expert in small business operations and adept in utilizing advanced computer skills, including excel, to enhance service delivery and operational efficiency.
Overview
14
14
years of professional experience
Work History
Owner/ Photographer
Rachel Rayne Photography
Plant City, FL
08.2010 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Member Services
USAA
Tampa, FL
01.2016 - 10.2019
- Contributed to the development of improved member services policies, resulting in higher satisfaction ratings.
- Collaborated with cross-functional teams to identify opportunities for improving member services and satisfaction.
- Maintained a year after year leadership position on my team for filling gaps for potential customers resulting in a 30% increase in our team sales.
- Developed leads, schedule appointments, identify customer needs and follow up to establish and maintain customer relationships.
- Use a customer focused, needs based, review process to educate customers about insurance options.
- Identified opportunities for improvement in member services, implementing changes that enhanced the overall guest experience.
- Depends and retains member relationships through assessments and solutions by offering need based products and services.
- Thoroughly reviewing custom policy to facilitate the needs of our customer filling potential gaps of liability.
Education
Associates - Business Management
Saint Leo University
Saint Leo, FL02.2020
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Computer skills- PC and Mac-internet, word, PowerPoint, excel, social media, photoshop
- Multitasking
- Problem solving
- Analytical thinking
- Conflict resolution
Timeline
Member Services
USAA
01.2016 - 10.2019
Owner/ Photographer
Rachel Rayne Photography
08.2010 - Current
Associates - Business Management
Saint Leo University