Rachel Smith
Summary
Detail-oriented employee with years of experience in assisting with office operations and providing comprehensive administrative support and training. Skilled in risk assessment, timeline development, and resource allocation, ensuring project goals are met with minimal to no errors. Experienced with healthcare billing systems and medical coding standards. Utilizes analytical skills to resolve billing discrepancies and ensure accurate claim submissions. Track record of maintaining compliance with healthcare regulations and optimizing reimbursement processes.
Overview
5
5
years of professional experience
Work History
Healthcare Specialist/Systems Analyst II
The Shamsgroup LLC
Remote
06.2025 - Current
- Train Oncology staff on Authorizations and Referrals
- Conducted comprehensive insurance verifications to ensure accurate patient coverage and eligibility.
- Update Medical FeeTickets per specialty
- Trained new hires on company-specific software tools, ensuring seamless integration into the team's workflow.
- Reopen provider notes for correction of codes
- Collaborated with healthcare providers to resolve discrepancies in insurance information.
- Collaborated with healthcare providers to reconcile discrepancies, facilitating accurate and timely claim submission.
- Conducted comprehensive assessments to identify patient needs and coordinate appropriate services.
IT Project Lead/Healthcare Consultant
The Shamsgroup LLC
Hybrid
06.2024 - Current
- Medical Accounting, Clinical/Acute EMR/EHR Trainer
- Train Case Management on Authorizations and Referrals
- Conveyed technical solutions to clients, partners, and team members through oral and written communication.
- High volume communication through tickets, meetings, and phone calls.
- Coordinated training sessions for users on new systems being implemented.
- Provided technical guidance to team members throughout the duration of a project.
- Coordinated with various departments for resources needed for project execution.
- Create Policy and Procedure documents with visuals
- Facilitated meetings between clients to discuss progress updates or address issues.
- Successfully managed multiple projects and ensured timely completion of deliverables.
Healthcare IT Consultant
The Shamsgroup LLC
Hybrid
01.2024 - Current
- Created, documented and implemented a wide variety of IT systems including networks, software applications security protocols.
- Implement privacy policy for patients and clients
- Developed and maintained customer relationships by providing support and guidance to ensure client satisfaction.
- Provided training sessions for end users on the use of newly implemented technologies or processes with many programs including Meditech
Business Administrator II
Auto Title Express/Cox automotive
Shreveport, LA
06.2021 - 12.2023
- Customer Service Representative
- Follow state laws and regulations
- Created reports and presentations for upper management.
- Performed daily audits of title paperwork to detect errors and omissions
- Processed vehicle title applications in accordance with DMV regulations and guidelines.
Education
General Studies -
Bossier Parish Community College
Bossier CitySkills
- Healthcare analytics
- PHI/EHR Entry
- Patient confidentiality
- Authorization/Insurance Verification
- Client Communications
- Data Abstraction
- Planning and Coordination
- Critical thinking
- Professionalism and integrity
- Excel and Word
Timeline
Healthcare Specialist/Systems Analyst II
The Shamsgroup LLC
06.2025 - Current
IT Project Lead/Healthcare Consultant
The Shamsgroup LLC
06.2024 - Current
Healthcare IT Consultant
The Shamsgroup LLC
01.2024 - Current
Business Administrator II
Auto Title Express/Cox automotive
06.2021 - 12.2023
General Studies -
Bossier Parish Community College