Amy Jackson
Denver,CO
Summary
Diligent systems analyst with robust background in Epic systems and proven ability to streamline processes and improve system efficiency. Demonstrated success in identifying and resolving complex technical issues, contributing to increased operational performance. Adept at utilizing analytical skills and technical expertise to drive strategic initiatives and support business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Analyst, Systems Support Analyst, Epic Implementation Specialist
UCHealth
01.2018 - Current
- Pioneered the role of Research dedicated Systems Analyst at UCHealth, first of its kind in the organization
- Contributed to the development and design of cutting-edge research recruitment tools, enhancing the success rate of patient recruitment for clinical trials resulting in over 1 million patient connections.
- Spearheaded the development and deployment of research eConsents, allowing for a more efficient online patient recruitment experience
- Developed Epic tools to enhance study team/patient experience. Utilized and designed tools such as flowsheets, SmartForms, eConsent, MyChart messaging, dashboards, MyChart recruitment requests, BPAs, Reporting Workbench and SlicerDicer reports
- Conceived and executed a comprehensive dashboard for research coordinators to track patient's progression in their studies, from identification to study completion
- Diagnosed and resolved system issues, minimizing downtime and improving user satisfaction.
- Maintained proficiency and certifications in Epic modules including Ambulatory, Research, BPA, Cogito, and SmartForms
- Delivered high-level phone and ticket support to all UCHealth employees, affiliates, and patients
- Authored and distributed high-quality training materials, enhancing team continuity and efficiency
- Trained new team members on customer service, MyChart, and Epic user support, fostering a culture of learning and growth
- Facilitated cross-team communication, aiding in professional training and the development of knowledge base (KB) articles to rapidly increase support during the surge of COVID calls.
- Liaised with external entities to communicate updates and changes to UCHealth apps
- Provided guidance and direction to staff and external personnel for all quarterly IT and Epic upgrades
Lead Trainer
Koko Fit Club
07.2015 - 01.2018
- Oversaw and enhanced operational efficiencies through strategic management of training protocols, inventory, bookkeeping systems, and vendor relations to ensure smooth business operations
- Conceptualized and implemented effective promotion strategies, leveraging both digital and physical marketing channels, to increase brand awareness and customer engagement
- Led the organization of successful events which resulted in a significant membership increase of over 600% and recognition as the highest-ranked Koko gym in Colorado
- Utilized data analysis and customer feedback to optimize gym offerings, including improvements in equipment layouts, class schedules, operational hours, and types of training sessions, boosting customer satisfaction and retention
Education
High School Diploma -
Yampah Mountain High School
Glenwood Springs, CO06.2011
Skills
- Performance Tuning
- Healthcare Regulations
- Epic Implementation
- Healthcare Analytics
- SharePoint
- Epic Systems
- Problem Solving
- End-user training
- Data integrity
- Collaborating with stakeholders
- Attention to detail
Websites
Certification
Epic Care Ambulatory Certification
Epic Research Certification
Epic BPA Certification
Epic SmartForms Certification
Epic Cogito Certification
Timeline
Systems Analyst, Systems Support Analyst, Epic Implementation Specialist
UCHealth
01.2018 - Current
Lead Trainer
Koko Fit Club
07.2015 - 01.2018
High School Diploma -
Yampah Mountain High School
Epic Care Ambulatory Certification
Epic Research Certification
Epic BPA Certification
Epic SmartForms Certification
Epic Cogito Certification
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