Rachel Smith
Poughkeepsie
Summary
Results-driven Project Manager with hands-on experience leading facilities and capital improvement projects from concept through completion. Skilled in collaborating with architects on AIA contract projects and managing initiatives funded through both private agency budgets and state funding sources. Experienced in overseeing bidding processes, procurement, and contractor execution while maintaining compliance with funding requirements. Proven ability to manage budgets, schedules, and cross-functional teams while upholding high standards for quality, safety, and cost control. Adept at building strong vendor and stakeholder relationships, solving complex problems, and delivering projects on time with minimal operational disruption.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Wraparound Services of the Hudson Valley
01.2024 - Current
- Manage end-to-end facilities projects, from planning and design through execution and closeout.
- Collaborate closely with architects to develop project designs, including those requiring AIA contracts.
- Independently design and manage agency-funded capital improvement projects, including initiatives supported by state funding.
- Partner with Department of Health (DOH) and Capital Finance teams to ensure compliance with funding requirements and project approvals.
- Develop project scopes, budgets, and timelines to ensure successful delivery within constraints.
- Procure all required materials and equipment, maintaining cost control and project efficiency.
- Lead the bidding process by preparing bid packages, soliciting proposals, and evaluating contractors.
- Oversee contractors and vendors on-site, ensuring work meets project specifications, timelines, and quality standards.
- Coordinate with internal teams and stakeholders to minimize disruption and maintain clear communication throughout project lifecycles.
- Monitor project expenditures and recommend cost-saving strategies without compromising quality.
- Process invoices and manage project-related payments using Sage Intacct, ensuring accurate financial tracking and timely disbursements.
- Ensure compliance with safety regulations, building codes, and organizational standards.
Executive Assistant & Facilities Assistant
Wraparound Services of the Hudson Valley
02.2023 - Current
- Maintained safe, clean, and fully functional facilities by coordinating resources, staff, and vendors.
- Managed inventory levels, ordered supplies, and maintained accurate tracking systems.
- Performed routine inspections to identify maintenance needs and ensure timely repairs and improvements.
- Coordinated preventive maintenance programs to extend the life and efficiency of equipment and systems.
- Oversaw all maintenance and repair projects, ensuring completion within budget and deadlines.
- Monitored expenditures and evaluated vendors to improve cost-effectiveness and service quality.
- Communicated regularly with residential managers and facility teams regarding repairs and ongoing projects.
- Built and maintained strong relationships with vendors and contractors for reliable service delivery.
- Supervised a team of 4 employees, prioritizing workloads and ensuring adherence to safety standards.
- Directed vendors and service providers to ensure efficient, minimally disruptive operations.
- Managed a fleet of 32 vehicles, scheduling routine maintenance and coordinating necessary repairs.
Executive Assistant
Wraparound Services of the Hudson Valley
03.2022 - Current
- Serves as the direct assistant to the Chief Operating Officer, supporting all aspects of the Residential and Day Habilitation Department
- Coordinator of Family Support Services from receiving application to processing payment
- Coordinated and scheduled all meetings, appointments and interviews
- Worked with QI Department and DQI Audit Team to ensure all SOD/POCA Responses are completed on time
- Completed all necessary tasks for HRC Approval and obtaining all consents
- Worked with the Residential and Day Habilitation Team to ensure all staffing ratios are met and each individual attends medical appointments
- Implemented Precision Care in all different aspects of the system for both Residential and Day Habilitation
Residential Operations Support Assistant
Constructive Partnerships Unlimited
04.2019 - 03.2022
- Work with all departments within in the agency to ensure the best quality of care is being provided to the individuals
- Interviewed and hired all viable DSP and Supervisor candidates for the residential program
- Worked with the Quality Improvement Department to follow through and train on any IRC Recommendations following an investigation
- Work with the DDRO to complete all screenings and process all intakes/discharges for the agency
- Implemented the Precision Care Electronic System throughout Residential and Day Program
- Assist and cover houses as a Residential Manager for an extent of time if a manager is out for any reason
- Assist the Residential Director in any administrative needs and assigned tasks
Direct Support Professional
ARC of Ulster Greene
05.2016 - 04.2019
- Provide care and assistance to the individual so they can perform basic tasks and functions
- Drove the individual to specific places that were identified in the weekly schedule. Destinations included doctor’s office, grocery, rehabilitation centers, and family get-togethers
- Prepared reports attesting to the progress and general condition of the patient
Customer Service Representative
Ashley Furniture HomeStore
02.2016 - 05.2017
- Answer phones in a professional manner, providing answers when possible and transferring calls or taking messages when needed
- Processed sales order for customers
- Solved customer problems and answered various customer questions about furniture
- Perform clerical work such as typing documents, printing, copying, faxing, etc.
Education
High school diploma -
Roy C Ketcham Senior High School
Wappingers Falls, NY06-2014
Associate of Science - Construction Project Management
Dutchess Community College
Poughkeepsie, NY05-2027
Skills
- Project Management & Planning
- Scheduling & Timeline Management
- Budgeting, Forecasting & Cost Control
- Risk & Scope Management
- Team Collaboration & Stakeholder Relations
- Strategic Planning & Problem Solving
Certification
- AMAP April 2019 to March 2022
- CPR & First Aid May 2016 to March 2022
- SCIP May 2016 to April 2019
Assessments
- Administrative assistant/receptionist — Proficient March 2022
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Medical receptionist skills — Familiar March 2022
- Managing physician schedules and maintaining accurate patient records
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Project Manager
Wraparound Services of the Hudson Valley
01.2024 - Current
Executive Assistant & Facilities Assistant
Wraparound Services of the Hudson Valley
02.2023 - Current
Executive Assistant
Wraparound Services of the Hudson Valley
03.2022 - Current
Residential Operations Support Assistant
Constructive Partnerships Unlimited
04.2019 - 03.2022
Direct Support Professional
ARC of Ulster Greene
05.2016 - 04.2019
Customer Service Representative
Ashley Furniture HomeStore
02.2016 - 05.2017
High school diploma -
Roy C Ketcham Senior High School
Associate of Science - Construction Project Management
Dutchess Community College