- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Road Trips
- Historical Exploration
Rachel Smith
Angleton,TX
Summary
Dynamic and results-driven Travel Agent with over 30 years of industry experience, specializing in exceptional customer service and tailored travel solutions. Proven track record in building long-lasting client relationships, with a strong focus on leisure travel, escorted tours, and cruise vacations. Well-traveled, equipped with outstanding interpersonal skills and a keen ability to troubleshoot and resolve conflicts efficiently. Eager to contribute expertise to a forward-thinking agency prioritizing excellence in client experiences while fostering personal and professional growth.
Overview
30
30
years of professional experience
Work History
Sales/ Customer service
Collette tour company
11.2023 - 11.2024
- Worked with a team selling escorted tours and river cruises around the world. Offered outstanding customer service to clients. Covering needs with clients that were looking to book new reservations, or assisting with existing reservations. Advised clients on the information on our tours an answered all questions they did have about the destinations they were to visit. Manage helping finding flights to the destinations they were traveling to also, along with booking pre and post night hotels in destinations.
Customer service
Windstar Cruises
09.2022 - 09.2023
- Worked customer servicing existing cruise booking, adjusting bookings, answering questions about the cruise sometimes taking over flow and selling new cruises to clients.
Travel Agent
AffordableTours.Com
11.2009 - 08.2022
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation. Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets. Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently. Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently. Responded immediately to clients' questions, issues, and complaints and found effective solutions when required. Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Handled travel arrangements for groups, couples, executives, and special needs clients. Took payments via credit and debit cards and handled all sensitive information with professionalism and discreetness. Communicated security issues and protocols to clients traveling to unstable countries or locations. Education and Training Explained security issues and protocols with individuals traveling to highly insecure areas like Egypt, Turkey and other places in the world. Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development. Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate. Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives. Leveraged trends in customer industries and marketplaces to shape solutions and approaches. Achieved top satisfaction, retention and referral rankings on consistent basis. Explained benefits of purchasing travel insurance with clients. Addressed client inquiries and resolved issues and complaints regarding various travel arrangements. Automated office operations to manage client correspondence, record tracking and data communications. Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments. Provided top quality control to eliminate downtime and maximize revenue. Selling Ocean going cruises, river cruises, resorts and escorted tours.
Education
High School Diploma -
Brazosport High School
Freeport, TX05-1988
Travel - Travel Agent
International Travel Institute
Houston, TX10-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Organization and time management
- Active listening
- Attention to detail
Interests
Timeline
Sales/ Customer service
Collette tour company
11.2023 - 11.2024
Customer service
Windstar Cruises
09.2022 - 09.2023
Travel Agent
AffordableTours.Com
11.2009 - 08.2022
High School Diploma -
Brazosport High School
Travel - Travel Agent
International Travel Institute