Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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RACHEL SMITHERS

Denton,TX

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

LD&T Assc Scheduler

Frito-Lay
03.2023 - Current
  • Completed daily logs for management review.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched drivers to locations in 54.
  • Provided training and guidance to new dispatchers.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Scheduled and organized delivery routes.

Truck Dispatcher

Fedex Express
12.2021 - 03.2023
  • Assigned loads to drivers based on designated routes and driver location
  • Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
  • Selected safest and fastest routes to driver locations with available locator aids
  • Reported driver performance issues or concerns to appropriate management for resolution
  • Monitored routes and locations to verify timely services and accurate information.

Courier Dispatcher

Fedex Express
11.2019 - 11.2021
  • Monitored routes and locations to verify timely services and accurate information
  • Handled conflict resolutions and mediation between drivers and management
  • Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage
  • Assessed customer complaints and resolved product condition or delivery time issues
  • Advised personnel of traffic delays due to construction areas and accidents.

Delivery Courier

Fedex Express
12.2013 - 11.2019
  • Remained flexible for spontaneous pickup requests and pickup locations
  • Obeyed traffic laws and followed established traffic and transportation procedures
  • Avoided time delivery delays by carefully planning best routes
  • Unloaded and sorted items collected along delivery routes
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities
  • Opened, sorted and distributed incoming mail
  • Unloaded goods from large trucks and loaded onto smaller delivery vehicles.

Flight Leader

Fedex Express
01.2012 - 11.2013
  • Inspected aircraft for defects and malfunctions, accorded to pre-flight checklists
  • Checked passenger and cargo distributions and fuel amounts to meet weight and balance specifications
  • In charge of getting cans in correct spots to be in line with weight and balance restrictions
  • Checking with my ramp agent that all paperwork matches what they have
  • Directed people on the ground on which cans to being up next
  • Ran specific machinery to load and unload planes.

Package Handler

Fedex Express
07.2010 - 12.2011
  • Drove a tug from one place to another with cans full of freight
  • Utilized heavy machinery and hand tools to move and load packages
  • Attached identified tags to containers and mark them with identified information
  • Sorted cargo before loading and unloading
  • Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers by hand and using trucks, tractors and equipment
  • Packed containers and re-pack damaged containers
  • Loaded and unloaded trucks by performing physically demanding tasks
  • Closed packages using sealing tape, staples and stretch wrap.

Education

High School Diploma -

Winfree Academy
Denton, Texas
03.2010

Skills

  • Complex Problem-Solving
  • Team Collaboration
  • Professional Relationships
  • Fleet Operations
  • Driver Communications
  • Trucking Dispatching
  • Scheduling Coordination
  • Multitasking
  • Document Management
  • Adaptability

Accomplishments

    - Admin of the Year 2023

    - Contributed to the development of documentation for Vend POD Emails for DAW, enabling a $20,000 monthly revenue savings.

    -Developed and implemented an efficient organizational process for scheduling backhaul's, salt pickups, and other logistics-related tasks, streamlining operations and improving scheduling accuracy

    -Designed and implemented a comprehensive process for managing driver leave requests, including vacation, sick, personal, and birthday days. Developed an automated Excel spreadsheet that tracked and calculated days off, while transitioning paper requests to a digital system. Organized scanned documents into a centralized Teams page for easy access, ensuring seamless integration with the tracking system and improving overall efficiency.

References

  • Deb Roberts, Fedex Express, Manager, (817) 247-1647, rachelm.smithers91@gmail.com
  • Karmen Batts, Fedex Express, Manager, (281) 704-8690, Karmen.batts@fedex.com
  • Kevin Colton, Fedex Express, Manager, (708) 516-2199, Kevin.colton@fedex.com

Timeline

LD&T Assc Scheduler

Frito-Lay
03.2023 - Current

Truck Dispatcher

Fedex Express
12.2021 - 03.2023

Courier Dispatcher

Fedex Express
11.2019 - 11.2021

Delivery Courier

Fedex Express
12.2013 - 11.2019

Flight Leader

Fedex Express
01.2012 - 11.2013

Package Handler

Fedex Express
07.2010 - 12.2011

High School Diploma -

Winfree Academy

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