Rachel Smithers
Denton,TX
Summary
Detail-oriented administrative and operations professional with extensive experience coordinating schedules, documentation, and cross-functional communication in fast-paced environments. Proven ability to manage deadlines, maintain accurate records, support proposal-style documentation processes, and improve efficiency through digital organization and process improvement.
Overview
12
12
years of professional experience
Work History
Assc Scheduler
Frito-Lay
03.2023 - Current
- Completed daily operational logs and reports for management review.
- Served as a primary point of contact for internal teams and external partners.
- Coordinated scheduling and dispatch operations across multiple locations.
- Maintained and updated documentation related to routes, schedules, and operational changes.
- Supported onboarding and training through documented workflows.
- Collaborated with leadership on process improvement initiatives.
Truck Dispatcher
FedEx Express
12.2021 - 03.2023
- Assigned and coordinated driver workloads based on operational priorities.
- Communicated work orders, updates, and procedural changes.
- Selected optimal routing solutions to meet time-sensitive requirements.
- Documented and escalated operational concerns.
Courier Dispatcher
FedEx Express
11.2019 - 11.2021
- Monitored routes to ensure service accuracy and timeliness.
- Resolved customer inquiries and documented findings.
- Communicated service disruptions and delays.
Delivery Courier
FedEx Express
12.2013 - 11.2019
- Planned efficient delivery routes.
- Delivered medical records, lab specimens, and medications.
- Sorted and distributed incoming freight.
Education
High School Diploma -
Winfree Academy
Denton, Texas01.2010
Skills
- Proposal & Document Coordination
- Cross-Functional Collaboration
- Scheduling & Deadline Management
- Document Management & Version Control
- Professional Communication
- Process Improvement
- Multitasking
- Adaptability
- Microsoft Excel (advanced tracking & automation)
- Microsoft Teams
- Microsoft Outlook
- Microsoft Word
- Microsoft SharePoint
- Microsoft Copilot
- Document Management Systems
- Scheduling & Dispatch Software
Accomplishments
- In April 2025, led Vend documentation management for two traffic centers, ensuring complete accountability and compliance, which reduced damaged-case losses and incorrect missing-case claims and generated approximately $300,000 per month in savings.
- Admin of the Year (2023).
- Contributed to the development and maintenance of standardized documentation for Vend POD emails, enabling approximately $20,000 in monthly revenue savings.
- Centralized and organized scanned documentation within Microsoft Teams to improve accessibility, version control, and efficiency.
- Developed automated Excel tracking tools and transitioned paper-based workflows to digital systems.
- Designed and implemented structured processes for managing driver leave requests.
- Implemented streamlined scheduling and logistics processes to improve operational accuracy.
Timeline
Assc Scheduler
Frito-Lay
03.2023 - Current
Truck Dispatcher
FedEx Express
12.2021 - 03.2023
Courier Dispatcher
FedEx Express
11.2019 - 11.2021
Delivery Courier
FedEx Express
12.2013 - 11.2019
High School Diploma -
Winfree Academy