Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Sonnier

Aurora,CO

Summary

Dedicated and compassionate healthcare and human services professional with over a decade of experience supporting diverse patient populations in clinical, behavioral health, and administrative settings. Skilled in admissions coordination, patient access, crisis intervention, and front desk operations. Known for strong communication, organizational excellence, and a patient-first mindset. Proven ability to build rapport with clients, collaborate with multidisciplinary teams, and ensure smooth day-to-day operations in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Medical Office Specialist

HCA Healthcare
09.2024 - Current
  • Provide clerical and administrative support to ensure efficient delivery of high-quality patient care
  • Manage front desk functions including check-in, check-out, and handling patient inquiries
  • Schedule appointments and coordinate with clinical teams for follow-up care
  • Maintain accurate patient records and ensure compliance with HIPAA standards
  • Facilitate smooth communication between patients and providers to enhance service experience

Admissions and Intake Specialist

UCHealth Center for Dependency, Addiction and Rehabilitation
02.2023 - 02.2024
  • Facilitates and assists with coordination of admissions
  • Receives and manages calls
  • Assist family members, providers and vendors seeking information about services and treatment
  • Complete phone screens for prospective patients and families
  • Insurance verification
  • Scheduling future admissions
  • Completing and admitting patients

Patient Access Liaison

UCHealth Patient Line (Call Center)
01.2019 - 02.2023
  • Take inbound calls to assist patients with scheduling for multiple clinics
  • Completing registration
  • Insurance verification
  • Relaying messages from patients to clinical staff
  • Precepting and training new hires

Night Cottage Supervisor

Tennyson Center for Children
08.2017 - 01.2019
  • Supervisor to Staff
  • Mentoring and Support
  • Crisis Intervention
  • Guidance and Orientation to New Staff
  • Responsible for All Agency Needs between 10 PM to 8 AM

Visitation Facilitator

Maple Star
01.2017 - 01.2018
  • Supervisor
  • Maintained Court Ordered Visits
  • Assist with Orientations of Families
  • Respond to Crisis
  • Provide Supervision and Coaching to Families During Visitation
  • Build a Working Relationship with Parent and Teach/Model Appropriate Limits

Youth Treatment Counselor

Tennyson Center for Children
01.2013 - 08.2017
  • Therapeutic Crisis Intervention
  • Residential Child Care
  • Leading Therapeutic Groups
  • Medication Management and Administration
  • Create and Maintain Medication Administration Records
  • Monitors Client Intake Phone Calls
  • Completes Intake Process with New Client Admissions
  • Youth Counseling
  • Implement Therapeutic Treatment Plans for Clients
  • Proved a Safe and Structured Milieu

Family Support Specialist

The Guadalupe Project
01.2015 - 10.2017
  • Coordination and Delivery of Services to Client Family
  • Direct Services in Home and the Community
  • Coordination and Planning of Professional Services From Other Staff
  • E.g., transportation, therapy, parenting education.
  • Completing Records
  • E.g., contact notes, monthly progress notes, court reports
  • Provision of Tangible Support to Client Family When Needed
  • E.g., Assistance with Food, Clothing, Shelter
  • Visitation Supervision with Families under P.R.E.P.T.
  • Completing Visitation Documentation Report
  • Visitation Assessments

Mental Health Counselor

Third Way Center
01.2008 - 01.2013
  • Weekend Supervisor, Responsible for Staff and Participants Instruction
  • Therapeutic Intervention Services to Adolescents
  • Specialized in Treatment of Survivors and Perpetrators of Sexual Abuse
  • Updated and Organized Files Under Primary Therapist Supervision
  • Taught Independent Living Skills
  • Met Basic Needs of Clients
  • Transported Residents as Needed
  • Medication Management and Documentation

Milieu Counselor

Jefferson Hills
01.2012 - 01.2013
  • Facilitated and Maintained Safety and Security of Residents and Staff
  • Used Skills in Suicide Assessment
  • Fostered a Supportive and Structured Environment
  • Coordinated and Facilitated Necessary Living Skills for Clients
  • Crisis Intervention

Education

Associates Degree - Criminal Justice

Parks College
Aurora, CO
01.2006

Skills

  • First Aid, CPR, CPI, TCI
  • Microsoft Office
  • Remote Access Monitoring
  • QMAP Certified
  • EVOLV Trained

Timeline

Medical Office Specialist

HCA Healthcare
09.2024 - Current

Admissions and Intake Specialist

UCHealth Center for Dependency, Addiction and Rehabilitation
02.2023 - 02.2024

Patient Access Liaison

UCHealth Patient Line (Call Center)
01.2019 - 02.2023

Night Cottage Supervisor

Tennyson Center for Children
08.2017 - 01.2019

Visitation Facilitator

Maple Star
01.2017 - 01.2018

Family Support Specialist

The Guadalupe Project
01.2015 - 10.2017

Youth Treatment Counselor

Tennyson Center for Children
01.2013 - 08.2017

Milieu Counselor

Jefferson Hills
01.2012 - 01.2013

Mental Health Counselor

Third Way Center
01.2008 - 01.2013

Associates Degree - Criminal Justice

Parks College