Summary
Overview
Work History
Education
Skills
Timeline
Server

Rachel Stern

Oakhurst,CA

Summary

With a proven track record at Tenaya Lodge At Yosemite, I excel in multitasking and exceptional customer service, ensuring high-quality guest experiences. My expertise includes POS operations and team leadership, significantly enhancing dining satisfaction and operational efficiency. Skilled in both guest engagement and shift management, I consistently meet and exceed service standards.

Overview

30
30
years of professional experience

Work History

Server

Tenaya Lodge At Yosemite
08.2012 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Denny’s
01.2006 - 02.2008


  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Shift Supervisor

The Daily Grind
02.1995 - 02.2003
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Education

None - Social Work

Fresno City College
Fresno, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Hospitality service expertise
  • Professional appearance
  • Cleanliness standards
  • Menu memorization
  • High volume dining
  • Team collaboration
  • Food sales and promotion
  • Daily specials memorization
  • Multitasking and organization
  • Shift management
  • Point of sale (POS) system operations
  • Special dietary requirements
  • Problem-solving
  • Team leadership

Timeline

Server

Tenaya Lodge At Yosemite
08.2012 - Current

Server

Denny’s
01.2006 - 02.2008

Shift Supervisor

The Daily Grind
02.1995 - 02.2003

None - Social Work

Fresno City College

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Rachel Stern