Rachel Stone
Pequot Lakes,Minnesota
Summary
Senior real estate research and operations leader with nearly 20 years of progressive experience delivering accurate, compliant property research for national clients. Currently manage a 27-member research team supporting large-scale, multi-jurisdictional projects. Recognized subject-matter expert in public records, lien data, and quality control, with specialized authority in Minnesota real estate research as a Certified Abstractor. Known for clear communication, risk awareness, and reliable execution on high-stakes client engagements.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager, National Real Estate Research Team
Capitol Lien
01.2021 - Current
- Lead national real estate research operations for high-volume client projects across multiple jurisdictions
- Directly manage and mentor a 27-member research team, including supervisors and senior analysts
- Oversee the production of thousands of property and lien research records annually while maintaining strict accuracy standards
- Design and enforce research workflows and quality control protocols, contributing to consistently low error rates and reduced rework
- Serve as a senior escalation point for complex, non-standard, or high-risk research issues
- Act as a primary client-facing resource, translating technical research findings into clear, actionable explanations
- Support project planning, timelines, and deliverables through proactive communication with internal and external stakeholders
Supervisor, Real Estate Research
Capitol Lien
2013 - 01.2021
- Supervised daily research operations and staff workloads for multi-jurisdictional research teams
- Reviewed and approved high-volume research output to ensure accuracy, completeness, and compliance
- Trained and onboarded new analysts; contributed to internal standards and best practices
- Regularly communicated complex findings and resolution paths to management and stakeholders
Property Research Analyst
Capitol Lien
01.2007 - 2013
- Conducted detailed real estate and lien research across numerous jurisdictions
- Analyzed public records, legal filings, and property histories under volume-driven deadlines
- Built advanced expertise in identifying discrepancies, risks, and jurisdictional nuances
Data Entry Specialist
Capitol Lien
01.2006 - 01.2007
- Entered and validated property and lien data with high accuracy
- Supported downstream research and quality control through reliable data integrity
Education
Some College Coursework -
Skills
- National Real Estate & Lien Research
- Minnesota Property & Title Expertise
- Quality Control & Risk Mitigation
- Large-Scale Team Leadership (27 Staff)
- Client & Stakeholder Communication
- Process Improvement & Standardization
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Certification
- Certified Abstractor — State of Minnesota
- Authorized to conduct official abstracting within Minnesota
- Specialized knowledge of Minnesota title history, recording practices, and property records
- Applied certification expertise to Minnesota-based research projects requiring heightened accuracy and compliance
COMMUNICATION & CLIENT ENGAGEMENT
- Communicate complex research findings clearly to non-technical audiences
- Serve as a trusted point of contact for client questions, escalations, and clarifications
- Balance transparency, accuracy, and timeliness to support informed decision-making
Timeline
Manager, National Real Estate Research Team
Capitol Lien
01.2021 - Current
Property Research Analyst
Capitol Lien
01.2007 - 2013
Data Entry Specialist
Capitol Lien
01.2006 - 01.2007
Supervisor, Real Estate Research
Capitol Lien
2013 - 01.2021