Rachel Swartz
Nixon-Egli Equipment Company
Las Vegas,NV
12
years of professional experience
Detail-oriented administrative professional with a proven history in optimizing operations and improving customer satisfaction. Skilled in managing schedules, coordinating service requests, and maintaining accurate records. Demonstrates effective team collaboration and problem-solving in fast-paced environments.
Work History
Service Administrator
6 Years 7 Months- Create rental agreements along with RPOs and insurance requirements
- Transportation quoting and dispatching for all crane moves between the Western United States
- Managed annual and quad certificates, BIT, DOT, and permits for 100+ cranes, ensuring compliance and operational readiness
- Coordinated weekly payroll management and submission for NV and CA employees, maintaining accurate records and timely processing
- Invoicing rental contracts weekly/monthly, tracking payments
- Service invoicing, quoting, managing service calls for shop mechanics
- Generate and receive in POs and parts
- AR/ AP billing and receiving
- Managed service scheduling and resource allocation to optimize operational efficiency.
- Established strong relationships with vendors, negotiating contracts that led to cost savings while maintaining quality standards.
Operations Administrator
1 Year- Well versed in all aspects of office operations from customer service, billing, accounting and supervising staff
- Generating and receiving POs and multimillion-dollar crane orders from factory to customer
- Developed relationships by coordinating collections on overdue accounts and negotiating payment plans with customers
- Handled billing, scheduling, and rental agreements for all customers.
- Maintain confidential employee records and human resources databases
Customer Service/Engineering Coordinator
1 Year- Processed order entry for customer demands on gaming cabinets, parts, paint, and laminate daily, ensuring accurate fulfillment
- Create and track PO requirements for all parts and cabinets between Las Vegas and Illinois
- Place and track parts, bill of materials for gaming cabinets
- Process and track payroll for over 200 employees on a daily/weekly basis
- Trained and cross-trained in all departments as backup support
- Assist purchasing with administrative support or special projects as required
- Reported daily and scheduled delivery of cabinets to customers, coordinating logistics for timely fulfillment
- Training of new employees in the warehouse on building of cabinets down the service line
Office Manager/Rental Coordinator
1 Year- Process all rental contracts for customers via telephone, walk in or online
- Manage all transport vendors including the transport of company-owned truck logistically throughout the Las Vegas Valley and long heavy hauls
- Process all POs and accrued billing on credit cards and vendor submissions
- Maintained maintenance logs for over 150 pieces of heavy machinery and processed daily, weekly, and monthly rental contracts and billing.
- Managed marketing for all social media accounts, including Facebook, Twitter, and Instagram, along with the company website featuring live chat with potential customers.
Customer Service Representative
9 Years- Promoted from administrative assistant to customer service representative
- Managed logistics of product delivery by truck and rail to thousands of customers using bulk and flatbed trucking.
- Manage multiple phones lines both administratively and for customer service
- Processed returns, issued credits, generated reports, and improved processes for customer accounts and deliveries
- Process customer orders via email, phone, and fax for 14 different plants across Western United states
- Manage multiple phone lines both administratively and for customer service
- Maintain equipment outages plant- wide and strategize on how to move product from other plants to cover these outages
- Trained employees on company documentation, quality, and cross training in other departments.
- Highly effective communicator through written, verbal, and electronic media
- Process payroll through ADP, maintain all plant files and proprietary information for over 150 plant employees
- Cultivated empathetic client relationships, earning a reputation for delivering exceptional customer service
- Resourced to help in union negotiation contract process, and work rule contracts
Education
Associates - Business Program
Skills
Service scheduling
Logistics coordination
Financial management
Asset management
Multi Line Phone Systems
Incident management
Cross-functional coordination
Customer service excellence
Customer interaction
Payment processing
Data entry
Service level agreements
Complaint resolution
Follow-up skills
Organizational expertise
Remote and hybrid
Microsoft
CRM
SAP
Sales Force
Timeline
Service Administrator
Inquipco
01.2020 - 2024Read More
Operations Administrator
Nixon-Egli Equipment Company
01.2019 - 01.2020Read More
Customer Service/Engineering Coordinator
Fabrication Technologies
01.2018 - 01.2019Read More
Office Manager/Rental Coordinator
Blue Diamond Machinery
01.2017 - 01.2018Read More
Customer Service Representative
Lhoist North America
01.2008 - 01.2017Read More
University of Phoenix
Associates from Business Program
Read More