Rachel Symalla
Gilbert,AZ
Summary
Experienced Human Resources professional with progressive leadership experience in employee relations, recruitment, compensation analysis, performance management, onboarding, and workforce compliance. Demonstrated success partnering with leadership to support organizational objectives, manage complex employee relations matters, and drive HR operational effectiveness across corporate, customer service, and education environments.
Overview
28
28
years of professional experience
Work History
Human Capital Specialist
ASU Preparatory Academy
Tempe, Arizona
11.2022 - Current
- Support onboarding and hiring processes for employees across the organization.
- Process employee lifecycle actions including promotions, transfers, demotions, and role changes.
- Complete employment verifications and maintain accurate employee records and documentation.
- Manage and track all network-wide 1099 contractor onboarding, compliance, and documentation.
- Oversee certification tracking for contracted staff, including certification planning and follow-up support.
- Manage employee relations matters including investigations, corrective actions, performance improvement plans, and progressive discipline up to and including termination.
- Conduct compensation analysis to support pay equity, salary recommendations, and pay band alignment across the organization.
- Partner with leadership to review compensation structures and recommend salary adjustments based on organizational and market factors.
Human Resources Manager
T-Mobile
Albuquerque, NM
05.2001 - 05.2003
- Support onboarding and hiring processes for employees across the organization.
- Process employee lifecycle actions including promotions, transfers, demotions, and role changes.
- Complete employment verifications and maintain accurate employee records and documentation.
- Manage and track all network-wide 1099 contractor onboarding, compliance, and documentation.
- Oversee certification tracking for contracted staff, including certification planning and follow-up support.
- Manage employee relations matters including investigations, corrective actions, performance improvement plans, and progressive discipline up to and including termination.
- Conduct compensation analysis to support pay equity, salary recommendations, and pay band alignment across the organization.
- Partner with leadership to review compensation structures and recommend salary adjustments based on organizational and market factors.
Recruitment Manager
T-Mobile
Albuquerque, NM
09.1999 - 05.2001
- Managed full-cycle recruitment for all staffing levels at the New Mexico Customer Care site and start-up call centers nationwide.
- Developed recruiting strategies including implementation of online recruiting tools and software.
- Served as Project Manager for recruitment and HR functions related to national call center start-ups.
- Supervised and trained exempt and non-exempt recruitment staff.
- Managed the Albuquerque intern program and coordinated recruitment initiatives.
- Trained exempt staff on hiring processes, procedures, and recruitment best practices.
- Maintained annual Industrial Revenue Bond requirements and reporting.
Recruiter
Voicestream Wireless
Albuquerque, NM
09.1998 - 09.1999
- Screened, scheduled, and interviewed candidates for an 800+ seat customer care center.
- Managed recruitment for exempt and non-exempt positions.
- Partnered with management to project staffing needs and workforce goals.
- Conducted new hire orientation and employee benefits orientation.
- Planned and executed job fairs to expand applicant pipelines.
- Developed and updated job descriptions to support hiring initiatives.
Education
Bachelor of Science - Sociology
University of New Mexico
Albuquerque, NMMBA - Business
Anderson School of Management - University of New Mexico
Albuquerque, NMSkills
- Employee Relations
- Investigations & Corrective Action
- Progressive Discipline
- Compensation Analysis & Pay Equity
- Performance Management
- HR Policy Development
- Onboarding & Employee Lifecycle Management
- Certification & Compliance Tracking
- Employment Law Compliance
- Organizational Partnership & Leadership Support
Timeline
Human Capital Specialist
ASU Preparatory Academy
11.2022 - Current
Human Resources Manager
T-Mobile
05.2001 - 05.2003
Recruitment Manager
T-Mobile
09.1999 - 05.2001
Recruiter
Voicestream Wireless
09.1998 - 09.1999
Bachelor of Science - Sociology
University of New Mexico
MBA - Business
Anderson School of Management - University of New Mexico