RACHEL TALBOT
Baker City,OR
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in patient care, triage and care coordination. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients/families and team members through empathetic communication, respectful attitude and excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Health and Wellness
Meadowbrook Place
10.2023 - Current
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Oversaw 51 residents.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Worked in a fast-paced environment with competing demands for time and attention.
- Provided direct supervision for resident service plans, assessments, medication administration, and resident safety.
RN Case Manager
Enhabit Home Health And Hospice
05.2023 - 10.2023
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Educated patients and caregivers on healthcare protocols and processes.
- Followed Medicare guidelines.
Registered Nurse
Elkhorn Family Medicine
06.2022 - 05.2023
- Displayed professional attitude to patients, their families, and other members of the healthcare team.
- Displayed professional attitude to patients, their families, and other members of the healthcare team.
- Performed head-to-toe patient assessments and targeted assessments.
- Prepared, distributed, and administered medications prescribed by physicians.
- Charted patient care, assessments, and noted changes from baseline, notified providers when necessary.
- Transition of care management, care coordination, and care planning.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Completed prior authorizations with various health insurance companies.
- Audited submitted claims for needed clarification or adjustment of CPT codes.
Human Resource Representative/Emergency Management Coord
Saint Alphonsus Medical Center, Baker City
06.2019 - 03.2020
- Onboarded colleagues, confirm identity, submit I-9 verification, and discuss benefits.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Conducted Just Culture Training.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions.
- Scheduled new hire orientation process and reserve appropriate facilities and vehicles.
- Explained and helped colleague understand ONA contracts and applications.
- FEMA Certified.
- Maintained emergency procedures, protocols, and completed mock-drills of emergency situations.
Advance Phlebotomy Tech
Saint Alphonsus Medical Center
06.2018 - 06.2019
- Confirmed patient information, checked-in patients, and registered patient through hospital systems.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Worked with providers on patient results, getting Lab Requisitions.
- Provided great customer service through ICARE module, and overall compassionate/empathetic care.
- Stayed up to date with procedures and training.
- Kept POCT machines up to date with Quality Control.
- Audited CPT and ICD-10 codes for insurance submission and coverage.
Patient Service Representative
Saint Alphonsus Medical Group, Baker City
08.2017 - 06.2018
- Registering patients, and scheduling appointments for multiple providers.
- Complete prior authorization and retro authorization to see patients out of network.
- Running insurance eligibility, confirming insurances, and having patient sign appropriate forms.
- Speaking with patients to leave messages with providers and medical assistants in Nextgen EHR, and relaying messages to patients.
- Following HIPAA guidelines.
Esthetician & Nail Technician
Self-Employed
03.2016 - 08.2017
- Greeted clients, answered phones and scheduled appointments for myself and multiple stylists.
- Gathered and filed client information and provided services on clients in a safe and timely manner.
- Followed proper sanitation and disinfection rules and regulations.
- Roomed patients and completed appropriate assessments prior to providing a service.
- Developed customized facial treatments for individual clients to address specific skin care needs.
Education
Bachelor of Science - Nursing
Oregon Health & Science University
Portland, OR12.2023
Associate of Science - Nursing
Treasure Valley Community College
Ontario06.2022
High School Diploma -
Baker High School
Baker City, OR06.2013
Skills
- Interdisciplinary Collaboration
- Experience with Health Insurance Companies
- Organizational Skills
- Research
Certification
BLS
Timeline
Director of Health and Wellness
Meadowbrook Place
10.2023 - Current
RN Case Manager
Enhabit Home Health And Hospice
05.2023 - 10.2023
Registered Nurse
Elkhorn Family Medicine
06.2022 - 05.2023
Human Resource Representative/Emergency Management Coord
Saint Alphonsus Medical Center, Baker City
06.2019 - 03.2020
Advance Phlebotomy Tech
Saint Alphonsus Medical Center
06.2018 - 06.2019
Patient Service Representative
Saint Alphonsus Medical Group, Baker City
08.2017 - 06.2018
Esthetician & Nail Technician
Self-Employed
03.2016 - 08.2017
Bachelor of Science - Nursing
Oregon Health & Science University
Associate of Science - Nursing
Treasure Valley Community College
High School Diploma -
Baker High School
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