Rachel Tatum
Boca Raton,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Bakery Manager
Publix Super Markets Inc
Deerfield Beach, FL
03.2022 - Current
- Managed inventory of baking supplies, ingredients, and equipment.
- Reviewed customer feedback and adjusted processes accordingly to improve customer satisfaction levels.
- Resolved customer complaints regarding product quality or service issues.
- Executed quality standards, rotating product and removing damaged items from display cases.
- Guided bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Assistant Customer Service Manager
Publix Super Markets Inc
Boca Raton, FL
04.2019 - 03.2022
- Generated daily, weekly and monthly reports on key performance indicators.
- Created staff schedules, managed payroll and tracked employee performance.
- Resolved customer complaints regarding services or products in a professional manner.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Provided customers with product information and resolved their issues in a timely manner.
Education
High School Diploma -
West Boca Raton High School
Boca Raton, FL05-2017
Skills
- Event Planning
- Customer Relations
- Problem-Solving
- Deadline-oriented
- Microsoft Office
- Teamwork and collaboration
- Detail orientated
- Project Management
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
- Food Safety Manager Certification - National Registry of Food Safety Professionals or Prometric.
Timeline
Assistant Bakery Manager
Publix Super Markets Inc
03.2022 - Current
Assistant Customer Service Manager
Publix Super Markets Inc
04.2019 - 03.2022
- First Aid, CPR, and AED Certification - American Red Cross.
- Food Safety Manager Certification - National Registry of Food Safety Professionals or Prometric.
High School Diploma -
West Boca Raton High School
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