Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachel Telfor

Fort Myers,FL

Summary

I have over 25 years of experience in the medical field. Having held many positions during these years has provided invaluable hands-on experience. Within these years I have developed a strong network of physicians, medical professionals and strategic partners that has allowed me to thrive in every position I have held. I have lived and worked in Southwest Florida for 39 years. I am seeking a position where I can leverage my existing relationships, knowledge, and 25+ years of experience to support and grow with a company that meets and encourages my passion for the medical industry and forward growth!

Overview

25
25
years of professional experience

Work History

RCM Customer Service Team Lead/QA Auditor

Integra Connect/GenesisCare
03.2018 - Current
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
  • Analyzes patient accounts and billing for balance accuracy, resolves all variances promptly within the corporate billing office to reduce outstanding AR
  • Demonstrates compassionate and effective communication with patients and colleagues including supporting and coaching team members to meet weekly/monthly goals
  • Able to verify patient insurance coverage with accuracy and explain/counsel patients on their financial responsibility
  • Identify and assist indigent patients with financial assistance
  • Knowledgeable in aspects of HIPAA compliance and understanding of PHI
  • Consistently meets and exceeds monthly productivity goals set by management
  • Train new employees and assist team members with retraining on back-to-basics duties
  • Works special projects assigned by management to completion within narrow time constraints
  • De-escalates patients and situations effectively with positive outcomes
  • Audited 300+ accounts weekly for accuracy and discrepancies across several departments
  • Coached new team members on service techniques and provided scoring through quality assurance programs.

Key Account Executive

LabCorp
01.2006 - 11.2017
  • 10+ years managing and growing client base including Primary Care, Internal Medicine, OBGYN/GYN, Gastroenterology, Endocrinology, Infectious Disease, Rural Health clinics, Public Health, Drug Rehab, Dermatology, Clinical labs, Urology, Radiation Oncology
  • Grew and managed a healthcare client account base with annual revenues of $600k
  • Assisted with new hire training and was a resource for members in the regional sales team
  • Kept consistent increase in territory with annual sales of 105-118% to goal
  • Assisted with reducing bad debt and error rates to increase account profitability
  • Negotiated and maintained cost-effective contract pricing structures with clients to produce positive returns for both clients and company
  • Assisted with EMR/EHR orders and results or changes pertaining to laboratory and implementing them to meet meaningful use guidelines
  • Knowledgeable with LIS bridge and interfacing with practice EHR/EMR
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.

Administrative Assistant/Sales

Sanibel Harbour Yacht Club
01.2004 - 12.2006
  • Assisted CFO with administrative duties including payroll, sales contracts, record keeping, scheduling
  • Executed and completed sales contracts for dockominium purchases for multiple locations
  • Created and maintained reports, documents, and presentations to assist with administrative support
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Laboratory Assistant/Customer Service Representative

DSI Laboratories/Labcorp
02.1999 - 11.2004
  • Worked in toxicology as a laboratory assistant
  • Followed strict chain of custody guidelines with diligence verifying patient information and accuracy
  • Cross trained in multiple departments including microbiology, chemistry, pathology, and specialty send outs
  • Promoted to senior lab aid and was responsible for record keeping and assembling litigation packages for court specimens
  • Assisted the Med Tech in handling and documenting all positive confirmation specimens along with general lab and instrument maintenance
  • Prepared specimens for testing and analysis
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.

Education

Associate of Science -

Florida Southwestern University
Fort Myers, FL
10.2023

High School Diploma -

Riverdale High School
Fort Myers, FL
01.1998

Skills

  • Client Rapport-Building
  • Account Management
  • Medical Terminology Knowledge
  • Goal Attainment
  • Strategic Sales Knowledge
  • Professional Relationships
  • Customer Satisfaction
  • Multitasking Strengths

References

References available upon request.

Timeline

RCM Customer Service Team Lead/QA Auditor

Integra Connect/GenesisCare
03.2018 - Current

Key Account Executive

LabCorp
01.2006 - 11.2017

Administrative Assistant/Sales

Sanibel Harbour Yacht Club
01.2004 - 12.2006

Laboratory Assistant/Customer Service Representative

DSI Laboratories/Labcorp
02.1999 - 11.2004

Associate of Science -

Florida Southwestern University

High School Diploma -

Riverdale High School

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