Rachel Thomas
Albuquerque,NM
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse
Lovelace Medical Center
02.2023 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Transportation Security Officer
DFW Airport
05.2018 - 04.2021
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Conducted regular patrols of key areas to spot and control security concerns.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
Customer Service Representative
Bank Of America
09.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bank Teller
Chase Bank
02.2016 - 07.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Aviation Resource Manager
USAF
07.2009 - 07.2015
- Supported pilots with timely and accurate flight information, ensuring smooth flight operations.
- Maintained comprehensive records of all aviation resources, including aircraft, equipment, and personnel data.
- Monitored over 1300 aircrew members flight physicals; ensured members were qualified and medically cleared to fly.
- Initiates actions to execute aviation/jump management. policy/procedures; prepares/processes aeronautical orders (AO).
- Completed Airman Leadership School; improved public speaking skills, leadership, and teamwork skills.
- Held and maintained security security clearance.
Education
Master of Science - Nursing in Administration
Texas A&M International University
Laredo, TX05.2025
Bachelor of Science - Nursing
Chamberlain University
Irving, TX12.2022
Skills
- Medication and IV administration
- Direct Patient Care
- Patient Assessments
- Strong Clinical Judgment
- Patient and family advocacy
- Professional Bedside Manner
- Advanced Cardiac Life Support (ACLS) certification
- Pediatric Advance Life Support (PALS) certification
- Basic Life Support (BLS) certification
- Expert with Epic software
Certification
- PALS - Pediatric Advanced Life Support
- ACLS - Advanced Cardiovascular Life Support
- BLS - Basic Life Support
- TNCC - Trauma Nursing Core Course
- CPI - Crisis Prevention Institute
Timeline
Registered Nurse
Lovelace Medical Center
02.2023 - Current
Transportation Security Officer
DFW Airport
05.2018 - 04.2021
Customer Service Representative
Bank Of America
09.2017 - 05.2018
Bank Teller
Chase Bank
02.2016 - 07.2017
Aviation Resource Manager
USAF
07.2009 - 07.2015
Master of Science - Nursing in Administration
Texas A&M International University
Bachelor of Science - Nursing
Chamberlain University
- PALS - Pediatric Advanced Life Support
- ACLS - Advanced Cardiovascular Life Support
- BLS - Basic Life Support
- TNCC - Trauma Nursing Core Course
- CPI - Crisis Prevention Institute
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