Rachel Thomas
Grand Prairie,TX
Summary
My long term goal is to add my 10 years worth of diverse skills to add to the success of this business. I am highly motivated and results-driven.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Picking Associate
Elliott Electric Supply
Farmers Branch, TX
07.2024 - 09.2025
- Coordinated efficient picking operations to ensure timely order fulfillment.
- Utilized warehouse management systems for accurate inventory tracking and management.
- Trained new associates on best practices for safety and efficiency in picking processes.
- Implemented process improvements that reduced picking errors and enhanced workflow efficiency.
- Demonstrated flexibility by adapting to changing workload demands while maintaining accuracy and speed.
- Consistently met or exceeded daily picking quotas, contributing to the timely delivery of customer orders.
- Utilized warehouse equipment such as pallet jacks and forklifts for effective material handling, minimizing manual labor efforts.
Shift Leader
Movie Trading Company
Arlington, TX
09.2023 - 07.2024
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored team members on company policies and best practices.
- Implemented inventory management procedures to enhance stock accuracy.
- Developed scheduling strategies to maximize staff efficiency during peak hours.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
CNA
Medical City Arlington
Arlington, TX
02.2021 - 03.2022
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and care planning to enhance treatment effectiveness.
- Monitored vital signs and reported changes to the healthcare team for timely interventions.
- Educated patients and families on health management and post-discharge instructions for improved recovery outcomes.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards of practice.
- Trained new CNAs on best practices in patient care, fostering a collaborative work environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Teacher Assistant
Mountain View College
Dallas, TX
08.2014 - 03.2015
- Organize papers and files
- Make computer entries
- Help tutor students
Courtesy Clerk
Kroger
Grand Prairie, TX
09.2008 - 10.2010
- Bag groceries/ Retrieve carts
- Customer service
Airman
Air Force
San Antonio, TX
06.2007 - 03.2008
- Volunteered in 319th medical unit
- Administration
Education
High School Diploma -
South Grand Prairie High School
01-2007
CNA License - undefined
North Texas Job Corps
Bachelor of Science - Teaching, Science
The University of Texas At Arlington
05-2018
Skills
- Spanish - Beginners level
- Communication skills
- Experience in nursing- Beginners level
- Researching and resource skills
- Computer skills- intermediate
- Warehouse safety
- Stock rotation
- Load lifting
- Order accuracy
Accomplishments
- Supervised team of 15 staff members.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Certification
- Cherry picker Training - 2 weeks
- Licensed CNA - 6 Months
- CPR/First Aid Training
Career Summary / Highlights (optional)
I was a certified nursing assistant with over 180 hours of work base learning and had a week of clinicals prior to my state exam. I also worked as a teacher’s assistant in the geology department of Mountain View College.
Class Schedule Fall 2015
- Zoology MWF 11:00-11:50AM; Fri 1:00-4:00PM
- Geology Tuesday/Thursday 11:00AM-12:20PM
- Math 1332 Tuesday/Thursday 2:00PM-3:20PM
Time Available Starting Fall 2015
- Every second and fourth Sunday 12:00 PM- 7:00 PM
- Saturday 9:00 AM- 6:00 PM
- Monday 12:30 PM- 5:00 PM
- Tuesday 8:00AM-10:00AM & 4:30PM-7:30PM
- Wednesday 12:30 PM- 5:00 PM
- Thursday 8:00AM-10:00AM & 4:30PM-7:30PM
- Friday N/A classes all day
Languages
Spanish
Limited Working
Timeline
Picking Associate
Elliott Electric Supply
07.2024 - 09.2025
Shift Leader
Movie Trading Company
09.2023 - 07.2024
CNA
Medical City Arlington
02.2021 - 03.2022
Teacher Assistant
Mountain View College
08.2014 - 03.2015
Courtesy Clerk
Kroger
09.2008 - 10.2010
Airman
Air Force
06.2007 - 03.2008
CNA License - undefined
North Texas Job Corps
High School Diploma -
South Grand Prairie High School
Bachelor of Science - Teaching, Science
The University of Texas At Arlington