Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rachel Thornton

Byron,GA

Summary

.With over 24 years of experience at Piedmont Columbus and other healthcare facilities, am a reliable patient access professional and trained Safety Coach.

. Excel in managing stressful situations and ensuring patient privacy, demonstrating strong communication and attention to detail.

. Proactive approach has significantly contributed to safety and patient care standards.

. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

. Willingness to take on added responsibilities to meet team goals.

. Hard working and passionate, ready to help co-workers achieve company goals.

Overview

24
24
years of professional experience

Work History

Safety Coach

Piedmont Columbus Regional
09.2020 - Current
  • . Peer check/Peer Coach
  • . Practice 5:1 feedback for safety behaviors, error prevention tools and techniques.
  • . Complete 4 to 8 monthly Error Prevention interventions.
  • . Attend monthly safety coach meetings.
  • . Review safety behaviors with co-workers, respond to safety critical issues or items.

Patient Access Representative

Piedmont Columbus Regional
01.2000 - Current
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

Medical Office Assistant

Columbus Regional Orthopedic Trauma Clinic
06.2005 - 02.2009
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Use Athena to schedule appointments for doctor visits and procedures.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Registered patients and completed associated paperwork for accurate records.

Education

High School Diploma -

Tri-County High
Buena Vista, GA
05.1989

Skills

  • Highly skilled and reliable, am service-focused patient access professional with excellent patient care, customer service skills
  • Through 24 plus years of experience, great ability to work in team environment and manage difficult and stressful situations
  • Strong communication skills
  • Skilled with handling sensitive and confidential files paying close attention to details
  • Am Safety Coach trained with continuous monthly meetings

Accomplishments

  • Received Certificate of Outstanding Performance in the Area of Quality.


  • Received Certificate of performance Excellence in the area of Quality.


  • Received “I Make the Difference” Columbus Regional Healthcare (2005).

Timeline

Safety Coach

Piedmont Columbus Regional
09.2020 - Current

Medical Office Assistant

Columbus Regional Orthopedic Trauma Clinic
06.2005 - 02.2009

Patient Access Representative

Piedmont Columbus Regional
01.2000 - Current

High School Diploma -

Tri-County High

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Rachel Thornton