Rachel Tidwell
Cleves,OH
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
26
26
years of professional experience
Work History
Visual Merchandiser
Survey.com
Cincinnati, OH
02.2021 - 11.2023
- Inspected existing displays regularly to ensure they were up to company standards.
- Organized store layout, fixtures and visual merchandising standards.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Cleaned and organized display cases, shelves and aisles.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Constructed and installed signs and sale banners for special events and clearances.
- Conducted regular store visits to assess and provide feedback on visual merchandising execution.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
Birth and Postpartum Doula
Self Employed Services
Cincinnati, OH
05.2017 - 01.2020
- Provided emotional support and physical comfort measures to laboring mothers.
- Helped new mothers adjust to their changing roles as they become parents by offering guidance on sleep training methods or parenting styles if needed.
- Demonstrated various baby wearing options so that parents can choose what works best for them.
- Supported newborns through the transition from womb to world including skin-to-skin contact, breastfeeding initiation, circumcision care.
- Educated parents on infant care basics such as diapering, swaddling, bathing, feeding and soothing.
- Provided reassurance of normalcy when it comes to physical changes associated with postpartum recovery such as perineal pain or bleeding.
- Encouraged partners to participate in the labor process.
Office Assistant
Joel Cornelius Roofing
Harrison, OH
09.2008 - 10.2010
- Performed data entry tasks into various computer systems accurately and efficiently.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered phone calls and directed them to appropriate personnel.
- Answered telephones, directed calls, and took messages.
- Copied, sorted and filed records of office activities and business transactions.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Computed, recorded and proofread data or reports.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Troubleshot office equipment, computer hardware and software issues.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Office Manager
Enviro-Reh-Flow
West Harrison, IN
01.2002 - 11.2002
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Provided guidance on financial decisions related to taxes.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Resolved client tax issues by investigating discrepancies and implementing corrective actions.
- Calculated quarterly estimated tax payments for self-employed clients and small businesses.
- Ensured that all applicable deadlines were met when submitting documents.
Assistant Manager
Speedway Gas Station
Harrison, OH
08.1997 - 05.2000
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Processed deposits, transfers, and other banking transactions accurately.
Education
Certificate in Digital Marketing -
Edx
Cambridge, MA08-2025
Dana Nicole Designs Inc.
05-2023
Databricks
01-2023
Online Training
10-2022
Certificate in Project Managment - Project Managment
Shaw Academy(Upskillist)
Portsmouth, NH05-2021
Certificate - Bartending/ Mixology
Professional Bartending School
Cincinnati, OH08-2005
Professional Herbalist - Herbal Medicine And Ayurvedic Medicine
American Herbalists Guild
Asheville, NC11-2003
High School Diploma -
Diamond Oaks Vocational
Cincinnati, OH05-1997
Skills
- Digital marketing
- Content creation
- Social media management
- Customer service
- Market research
- Sales strategies
- Visual merchandising
- Project management
- Pricing and shelf labeling
- Multitasking capacity
- Inventory management
- Team building
- Effective communication
- Interpersonal skills
- Teamwork
- Marketing
- Interior retail displays
- Adaptability and flexibility
- Written communication
- Interpersonal communication
- Data entry
- Budget tracking
- Problem-solving
- Strategic planning
- Digital file management
- Office administration
- Prioritization
- Telephone etiquette
- Database entry
- Accounts payable and receivable
- File organization
- Contract preparation
- Decision-making
- Event planning
- Adaptability
- Data analysis
- Video surveillance systems
- Research
- Surveillance procedures
- Technology-savvy
- Critical thinking
- Report generation
- Case report development
Timeline
Visual Merchandiser
Survey.com
02.2021 - 11.2023
Birth and Postpartum Doula
Self Employed Services
05.2017 - 01.2020
Office Assistant
Joel Cornelius Roofing
09.2008 - 10.2010
Office Manager
Enviro-Reh-Flow
01.2002 - 11.2002
Assistant Manager
Speedway Gas Station
08.1997 - 05.2000
Certificate in Digital Marketing -
Edx
Dana Nicole Designs Inc.
Databricks
Online Training
Certificate in Project Managment - Project Managment
Shaw Academy(Upskillist)
Certificate - Bartending/ Mixology
Professional Bartending School
Professional Herbalist - Herbal Medicine And Ayurvedic Medicine
American Herbalists Guild
High School Diploma -
Diamond Oaks Vocational