Rachel Travis
Portland
Summary
Enthusiastic individual equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready contribute to team success and achieve positive results. Happy to tackle new challenges and advance company's objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Financial Services Representative
Portland State University
08.2023 - 05.2025
- Walked students through their financial aid steps.
- Answered the phone and assisted with all financial inquires.
- Worked with students to develop financial planning strategies and solutions through evaluation of finances.
- Maintained updated records of all financial transactions with Banner Software to support traceability.
Assistant Store Manager
StorQuest Self Storage
02.2023 - 05.2024
- Completed rentals with walk-in customers, built and maintained rapport.
- Answered multiple questions about the property and lease agreements.
- Swept, mopped, and cleaned units and hallways. Cleaned lobby each night.
- Called new leads, maintained polite phone etiquette with all inquiries.
- Assisted tenants with all their concerns including collecting late payments, making new key cards, and walking them to their unit.
Visitation Monitor
Supervised Visitations by Contract
06.2022 - 12.2022
- Monitored visits between a visiting parent and their children.
- Acted as a neutral third party to ensure child and parent interactions were safe and ethical.
- Diffused heated situations using client-centered protocols.
- Built respectful and trusting relationships with clients.
Education
Bachelor of Arts - English Literature
Portland State University
Portland, OR06-2027
Skills
- Administrative & Operational Support
- Customer Service & Communication
- Account documentation
- Facility Maintenance
Timeline
Financial Services Representative
Portland State University
08.2023 - 05.2025
Assistant Store Manager
StorQuest Self Storage
02.2023 - 05.2024
Visitation Monitor
Supervised Visitations by Contract
06.2022 - 12.2022
Bachelor of Arts - English Literature
Portland State University
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