Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Crystal Campbell

Palm Desert,CA

Summary

Compassionate and motivated Peer Support Specialist with lived experience in recovery, committed to walking alongside others on their recovery journey. Skilled in active listening, crisis de-escalation, and empowering individuals through empathy, trust, and mutual respect. Seeking to contribute my personal recovery insights and professional training to support others in achieving long-term wellness.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Financial Specialist

Eisenhower Medical Center
11.2023 - 01.2024
  • Conducted bedside visits to collect point-of-service (POS) payments, secure required signatures, and explain registration documents to patients and their families.
  • Verified and updated patient demographic information and insurance coverage in the system.
  • Managed both inbound and outbound calls to gather financial details, confirm insurance eligibility, and request necessary clinical documentation for prior authorizations.

Customer Service Representative

United Healthcare
08.2021 - 07.2022
  • Utilized dual-monitor systems to efficiently manage prescription overrides, demographic updates, primary care physician changes, and claim status inquiries
  • Operated and maintained systems for the collection, classification, retrieval, and secure retention of records, images, and documents
  • Resolved escalated issues with professionalism, ensuring timely and effective solutions
  • Handled a high volume of inbound calls and placed outbound calls to members and healthcare providers as needed
  • Assisted with processing grievances and appeals, ensuring compliance with policies and procedures
  • Collaborated with internal departments and external partners to process refunds and update member insurance information accurately
  • Maintained detailed documentation and supported ongoing improvements in service delivery

Customer Service Representative

Conduent
10.2019 - 08.2021
  • Verified coverage levels for members and providers under various Humana MAPD and prescription drug plans
  • Performed prescription overrides, updated demographic information, and processed primary care physician changes
  • Reviewed and provided status updates on medical claims
  • Operated and maintained systems for organizing, classifying, retrieving, and storing records, images, and documents
  • Issued invoices to ensure timely account settlement and processed billing payments
  • Assisted with resolving issues related to coordination of benefits
  • Handled high volumes of inbound calls and made outbound calls to members and providers as needed
  • Supported the resolution of grievances and appeals in compliance with company policies and procedures

Customer Service Associate

Concentrix
10.2018 - 12.2018
  • Provided comprehensive end-to-end client service support and issue resolution.
  • Served as the main point of contact between clients and customers for product and service inquiries.
  • Handled tasks related to the ordering process, including tracking shipments and managing case creation and closure.
  • Organized and maintained client portfolio folders using SharePoint for efficient recordkeeping and accessibility.

City Carrier Assistant

United States Postal Service, USPS
09.2014 - 07.2015
  • Sorted and routed mail in delivery sequence according to an assigned route
  • Prepared and organized various classes of mail for transport to relay boxes by truck
  • Managed undeliverable mail in accordance with postal regulations and procedures
  • Delivered and collected mail from residential and business addresses, including street letter boxes
  • Accepted outgoing mail and processed postage transactions from customers
  • Collected payments for postage-due and customs charges as required

Education

Palm Springs High School
Palm Springs, CA
06-2009

Skills

    Expertise:

  • Peer Support & Recovery Advocacy
  • Patient Financial Services
  • Healthcare Customer Service
  • High-Volume Call Center Operations
  • Administrative & Operational Support

    • Technical Skills:

  • Software & Systems Proficiency
  • Data Entry & Recordkeeping
  • Billing & Claims Processing

Certification

NAMI CA - San Jacinto CA

Medi-Cal Peer Support Specialist

Completion Date June 2025

Timeline

Patient Financial Specialist

Eisenhower Medical Center
11.2023 - 01.2024

Customer Service Representative

United Healthcare
08.2021 - 07.2022

Customer Service Representative

Conduent
10.2019 - 08.2021

Customer Service Associate

Concentrix
10.2018 - 12.2018

City Carrier Assistant

United States Postal Service, USPS
09.2014 - 07.2015

Palm Springs High School

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Crystal Campbell