Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Languages
Timeline
Generic

Rodner Guerrier

Miami,FL

Summary

Dedicated enthusiast seeking a position in the field of Information Technology to apply technical knowledge and problem-solving skills while contributing to a dynamic team and gaining valuable industry experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Financial Specialist

Jackson Health System
03.2022 - Current
  • Interviews patient and obtains patient demographic information with insurance and financial information, as warranted
  • Searches Master Patient Index completely and assigns the correct medical record number
  • Secures all required signatures are obtained for treatments, release of medical information, assignment of insurance benefits and payments of services from legally responsible parties
  • Process patient charts according to paperwork flow needs and established productivity standards
  • Reviews insurance contract matrix to verify appropriate hospital placement in accordance with the patient’s insurance plans.
  • Handled patient inquiries promptly and professionally, resulting in high levels of satisfaction among those seeking assistance with financial matters.
  • Trained new hires on company policies, software usage, and effective communication strategies to ensure consistent quality service across team.

GPS Technician

Attenti
09.2019 - 11.2021
  • Installed and removed electronic monitoring equipment
  • Troubleshooted and monitored equipment from the control center through the EM manager software
  • Routinely handled computer related issues such as setting up printers, resetting passwords, using Excel to create and analyze monthly reports, updating firmware and operating system
  • Diagnosed and resolved a range of software, hardware, and connectivity issues
  • Maintained field notes, data collection records, and the system for the distribution and storage of the information.
  • Supervised intelligence activities and provided technical, operational and administrative guidance and direction to 160 enlisted inmates
  • Optimized GPS tracking systems by troubleshooting hardware, software, and signal issues.0

Tier 1 Advisor

Apple Inc.
02.2017 - 04.2018
  • Provided exceptional technical support to Apple customers, addressing hardware and software issues via phone, chat, and email
  • Diagnosed and resolved customer concerns promptly and efficiently, exceeding service quality standards
  • Collaborated with cross-functional teams to escalate complex technical issues for resolution
  • Contributed to continuous improvement efforts by providing feedback on customer interactions and product issues
  • Acted as subject matter expert for Apple products and services.
  • Achieved high customer retention rates by consistently delivering accurate and timely resolutions to issues.

Education

Bachelor of Science in Computer Science -

St. Thomas University
Miami Gardens, FL
01.2018

Skills

  • CRM Software
  • Research abilities
  • Analytical mindset
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Microsoft Windows and Office
  • Organizational Skills
  • Remote Technical Support
  • Software Upgrades
  • A Certification
  • Data collection methods
  • Continuous learning mindset

Certification

  • COMPTIA A+, Broward College, 2023
  • Heavy Equipment Operations (1200 hrs.), Miami Lakes Educational Center, 2017
  • Preparation for NCCER Certification
  • OSHA Training Certification

References

References available upon request.

Languages

French
Limited Working

Timeline

Patient Financial Specialist

Jackson Health System
03.2022 - Current

GPS Technician

Attenti
09.2019 - 11.2021

Tier 1 Advisor

Apple Inc.
02.2017 - 04.2018

Bachelor of Science in Computer Science -

St. Thomas University

Similar Profiles

CREATE PROFILE
Rodner Guerrier