Zabrina Haynes-Mcgahee
Miramar,FL
Summary
I work collaboratively with patients and professionals, providing compassionate and respectful care.
Overview
32
32
years of professional experience
Work History
Patient Financial Specialist
Jackson Memorial Hospital
Miami, FL
11.2010 - Current
- Processed patient insurance claims, ensuring compliance with hospital policies and regulations.
- Reviewed financial documents to verify accuracy and completeness of information provided by patients.
- Educated patients on financial options, enhancing understanding of billing processes and payment plans.
- Collaborated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
Health Service Representative 1
Jackson Memorial Hospital
Miami, FL
06.2006 - 03.2010
- Facilitated patient inquiries and resolved issues efficiently to enhance customer satisfaction.
- Provided support to clinical staff by managing appointment scheduling and patient flow.
- Maintained accurate patient records using electronic health record systems for seamless information access.
- Trained new service representatives on hospital policies and operational procedures to ensure compliance.
Clerk 2
Jackson Memorial Hospital
Miami, FL
11.1995 - 12.2005
- Processed patient admissions and discharges, ensuring accurate data entry in electronic health record system.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and minimizing wait times.
- Maintained inventory of medical supplies, conducting regular audits to prevent shortages and enhance operational efficiency.
- Trained new clerical staff on hospital procedures and electronic systems, fostering a collaborative work environment.
Special Duty Attendant
Jackson Memorial Hospital
Miami, FL
11.1993 - 11.1994
- Assisted patients with daily activities, ensuring comfort and safety during care.
- Maintained cleanliness of patient areas, adhering to hospital sanitation protocols.
- Supported nursing staff by preparing equipment and supplies for procedures.
- Monitored patient vital signs and reported changes to healthcare team promptly.
Education
Associate of Science - ULTRASOUND
ATI COLLEGE OF HEALTH
Miami, FLSkills
- Patient-centered healthcare delivery
Timeline
Patient Financial Specialist
Jackson Memorial Hospital
11.2010 - Current
Health Service Representative 1
Jackson Memorial Hospital
06.2006 - 03.2010
Clerk 2
Jackson Memorial Hospital
11.1995 - 12.2005
Special Duty Attendant
Jackson Memorial Hospital
11.1993 - 11.1994
Associate of Science - ULTRASOUND
ATI COLLEGE OF HEALTH