Solangy Gonzalez
Jersey City,NJ
Summary
Conscientious Patient Financial Specialist known for high productivity and efficient task completion. Skilled in medical billing, insurance verification, and patient account management. Excel in communication, problem-solving, and time management to ensure optimal financial operations in healthcare settings. Committed to maintaining confidentiality and providing compassionate service to patients navigating financial aspects of care.
Overview
9
9
years of professional experience
Work History
Patient Financial Specialist
Memorial Sloan Kettering
New York, NY
08.2023 - Current
- Researched and resolved billing discrepancies with insurance companies.
- Provided customer service support for patient inquiries related to their account balances.
- Reviewed all documentation prior to submitting claims to ensure accuracy and completeness.
- Collaborated with other departments to resolve complex issues related to billing or payments.
- Maintained compliance with HIPAA regulations by safeguarding confidential information.
- Reviewed documents submitted by patients for accuracy before entering them into the system.
- Participated in training sessions related to new software implementations within the department.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Provided timely follow up with payers regarding payment status of claims.
Small Business Owner
Unwithered.co
New York, NY
11.2020 - Current
- Drafted management reports, budgets and year-end shareholder report.
- Developed and implemented strategic social media marketing plans.
- Engaged with and responded to online audience through relevant comments.
- Utilized Twitter and Facebook to promote products, services and content.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set sales budget for prime costs, loss of goods and controllable items to improve cash flow.
Secretary, Event Coordinator
Spreading the Love Worldwide
Bronx, NY
01.2020 - 03.2023
- Coordinate non-profit charity events, record and manage non-profit meetings minutes
- Schedule and organize non-profit meetings
- Social media management and promotion.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Selected décor and event materials fitting clients' requests and vision.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Coordinated vendors, timelines and budgets for events.
- Created and updated spreadsheets to track and report data.
- Oversaw event logistics, venue scheduling and accommodations.
Care Coordinator II
Memorial Sloan kettering Cancer Center
, New York
06.2021 - 08.2023
- Greet, check-in and orient patients for their outpatient visit, as well as complete patient's visit by scheduling and coordinating all appropriate tests, procedures, visits, treatments and consultations in accordance with physicians' orders
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Work as member of staff team of care coordinators to ensure that each physician practice session is well-prepared, organized, and fully utilized and that each patient visit occurs with satisfaction
- Monitor patient's waiting in exam and waiting rooms at all times As appropriate, addresses, escalates, and corrects any patient discomfort or dissatisfaction in professional manner
- Review and process internal and outside paperwork for completion, legibility and signature, and escalates to appropriate staff if necessary
- Engage patients in meaningful conversation, socialization and activity while providing personal care assistance
- Used Health Information System and salesforce to monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery
- Improved patient outlook and daily living through compassionate care.
General Manager
Illinois Auto Sales
Paterson, NJ
05.2018 - 02.2020
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Developed and expanded wholesale database to maximize proceeds and meet business plans.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Administrative Assistant
Discount Auto Sales & Services
Paterson, NJ
03.2016 - 05.2018
- Coordinated appointments, meetings and conferences.
- Inventoried and ordered supplies for office.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Communicated with customers about used car offerings, including policies, restrictions and refund policies.
Education
Bachelor of Science - Computer Science
Colorado Technical University
Colorado Springs, CO06-2026
High school diploma -
Southport Highschool
Indianapolis, IN06.2013
Skills
- Healthcare Information System trained
- Microsoft Office trained
- Quickbooks trained
- Social Media management
- Epic Systems
- Records Maintenance
- Sales Tracking
- Customer Service Management
- Business Growth
- Event Calendar Management
- Special Events Planning
- Insurance Verification
- Electronic Health Records Management
- Medical Billing
- Data Entry and Review
- Communication and Interpersonal Skills
Timeline
Patient Financial Specialist
Memorial Sloan Kettering
08.2023 - Current
Care Coordinator II
Memorial Sloan kettering Cancer Center
06.2021 - 08.2023
Small Business Owner
Unwithered.co
11.2020 - Current
Secretary, Event Coordinator
Spreading the Love Worldwide
01.2020 - 03.2023
General Manager
Illinois Auto Sales
05.2018 - 02.2020
Administrative Assistant
Discount Auto Sales & Services
03.2016 - 05.2018
Bachelor of Science - Computer Science
Colorado Technical University
High school diploma -
Southport Highschool
Similar Profiles
Jessica FigueroaJessica Figueroa
Project Coordinator at Sloan Kettering Institute at Memorial Sloan KetteringProject Coordinator at Sloan Kettering Institute at Memorial Sloan Kettering
Alexis CookAlexis Cook
Office Coordinator at Memorial Sloan KetteringOffice Coordinator at Memorial Sloan Kettering
Joshua KelsonJoshua Kelson
Patient Care Technician at Memorial Sloan Kettering Cancer CenterPatient Care Technician at Memorial Sloan Kettering Cancer Center