Melinda Jessie
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Motivated to maintain patient satisfaction and contribute to the departments success.
Overview
20
20
years of professional experience
Work History
Patient Financial Specialist
Baptist Hospital
04.2015 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Communicate directly with patient 3 to 5 days prior to arrival with information about copays, coinsurance and deductible amounts due at time of service.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and Revecore representative to screen for Medicaid
- Provide patient with payment arrangements and financial assistance when needed.
Collections Team Lead
Baptist Physician Enterprises
02.2013 - 04.2015
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Medical Billing Clerk
Baptist Hospital
04.2009 - 02.2013
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Updated patient financial information to guarantee accuracy.
Patient Financial Counselor
Cardiology Consultants
06.2006 - 04.2009
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Screen patients for financial assistance.
Front Desk Medical Receptionist
Cardiology Consultants
04.2004 - 06.2006
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma -
Booker T Washington High School
Pensacola, FL06.1983
Skills
- Verbal and Written Communication
- Information Updates
- Customer Inquiries
- Balancing Daily Deposits
- Financial Counseling
- Billing and Collections
- Patient Registration
- Reviewing Patient Information
- Reminder Calls
- Conflict Resolution
- Accounts Payable and Accounts Receivable
- Customer Service
Timeline
Patient Financial Specialist
Baptist Hospital
04.2015 - Current
Collections Team Lead
Baptist Physician Enterprises
02.2013 - 04.2015
Medical Billing Clerk
Baptist Hospital
04.2009 - 02.2013
Patient Financial Counselor
Cardiology Consultants
06.2006 - 04.2009
Front Desk Medical Receptionist
Cardiology Consultants
04.2004 - 06.2006
High School Diploma -
Booker T Washington High School