Rachel Trimble
Fayetteville,United States
Summary
Dedicated Chick-Fil-A Team Member for almost 3 years. Reliable Senior Team Member committed to maintaining great working relationships with fellow team members. Easygoing and personable with excellent abilities in leadership and management. Tech-savvy and analytical with a gift for handling complex problems with tact and grace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Team Member
Chick-Fil-A
Arlington, TX
11.2020 - 08.2023
- Received training in all areas of food service working all positions FOH and all positions BOH as well.
- Greeted customers and handled payments via a POS system fulfilling hundreds of orders per shift.
- Operated drive thru services including taking the orders, handling payment, and delivering food in a quick but friendly manner.
- Helped all guests with enthusiasm and poise, and professionally addressed any customer complaints, escalating to management when requested.
- Awarded 9 employee awards for demonstrating outstanding communication and leadership skills and for helping in all areas of the store.
- On own initiative, deep cleaned areas of the store that were not up code or had been neglected and made professional posts on the group facebook page regarding the cleaning with the support of management
- When short staffed was regularly called in to help the managers.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Enhanced team productivity by streamlining communication channels and implementing efficient workflow processes.
Education
BA - Business on, Pre-Law
University of Arkansas
High School Diploma -
The Oakridge School
Arlington05.2023
Skills
- Attention to Detail
- Safety Understanding
- Great Communication Skills
- Area and Facility Cleaning
- Natural Leadership Skills
- Cash Register Operations
- Training Knowledge
- Willingness to Learn
- Customer Satisfaction
- Team Member Motivation
- Delegation Skills
- Continuous Development
Accomplishments
- Freshman Representative on CRSB board in Alpha Chi Omega.
- Co-assistant VP of Facility Operations in Alpha Chi Omega.
- Awarded MVP at CFA 8x.
- Awarded Employee of the Month.
Certification
- Food Handler License
Timeline
Senior Team Member
Chick-Fil-A
11.2020 - 08.2023
BA - Business on, Pre-Law
University of Arkansas
High School Diploma -
The Oakridge School