RACHEL TSAPALIARIS

Within the Governance and Compliance function, leading audit program execution and development to assess regulatory compliance of financial and operational controls, deliver advisory support, drive cross-functional initiatives, and support audit issue remediation.

• Lead end-to-end audit program, overseeing the preparation of producing detailed audit documentation and testing results for financial and internal audits
• Drive development and continuous improvement of the current audit program to support governance, compliance, and risk oversight
• Identify performance improvement opportunities and communicate key findings and recommendations to management
• Review and assess financial processes and internal controls to ensure alignment with regulatory requirements
• Support audit issue remediation through effective issue tracking and closure
• Support Third Party Management audit requests, including contract documentation for vendor-related documentation

Lead and support the Preferred Banking Platform and Product Controls Team by driving engagement across the business and broader enterprise partners with the goal of implementing new and enhanced controls that mitigate bank operational and monetary losses.

• Drive strategy and execution of controls to remediate losses within Bank processes
• Participates and contributes to regulatory audit inquiries and conducts risk assessment
• Develop comprehensive plans on priorities and ensuring accountability and compliance within regulations, Banking Process Owners, and Control Instance Owners
• Drive multiple risk projects to develop strategic direction and implement plans
• Maintain close relationships and partnership with product managers across the enterprise to implement enhanced controls designed to manage risk around fraud strategy, process design, and client protections
• Superior presentation and organizational skills with the ability to lead and present to all levels of organization

Manage a professional and profitable business. Lead and manage associates by observing and coaching to meet goals and implement action plans to improve performance, operational excellence, and the client experience. Build a team environment and instill a client-centric culture to benefit clients' financial lives.

• Ensure the Financial Center is in compliance, adhere to operational policies, maintain effective audits and manage risk in a fast pace working environment
• Foster an environment where relationships are acquired, retained, and deepened
• Provide superior client experiences while maintaining operational excellence
• Develop and manage team to deliver company and financial goals
• Work closely with Relationship Managers to monitor customer service, daily activities and routines
• Drive team to meet all goals as well as establish career paths

Responsible for delivering financial solutions that best meet the needs of client relationships and delivering the highest level of customer satisfaction.

• Meet consumer and small business client goals while developing a productive, profitable, and loyal client base; interface with all clients
• Maintain compliance with all policies and procedures
• Build strong relationships with teammates and business specialists through partnership in a virtual or face-to-face environment

Member of branch management team in sales, operations, and supervision. Develop sales team to provide exceptional customer service, maintain all audit/regulatory controls and promote marketing strategies to exceed targeted production goals

• Supervised tellers; coached and motivated employees to meet and exceed all goals; developed employees for career growth with bank training programs, responsible through all vault operations
• Grew business through customer interactions, calls, outside sales activities and marketing promotions