Open To Work
Rachel Ursin
Mills River,NC
Work Preference
Summary
Dedicated food service professional with a strong track record of enhancing customer satisfaction and operational efficiency. Skilled in cash handling, inventory management, and creating a welcoming atmosphere. Effectively collaborates with team members to ensure smooth operations during peak times, prioritizing cleanliness and service quality.
Overview
1
1
Certificate
9
9
years of professional experience
Work History
Concessions Worker
Regal Cinemas
12.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Delivered friendly service to enhance customer engagement.
- Provided beverages to guests, ensuring prompt service during events. Provided snacks to patrons while maintaining professionalism and addressing individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Created a welcoming atmosphere through professionalism, courtesy, and attentiveness towards all guests.
Patient Safety Attendant
UNC Health Care
12.2023 - Current
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Applied effective de-escalation techniques with agitated or distressed patients, ensuring safety for all involved.
- Collaborated with interdisciplinary teams to optimize patient outcomes through consistent communication and coordination of care plans.
- Liaised between patients, families, and nursing staff to address and resolve concerns during hospital stays.
- Monitored patient progress and reported changes to healthcare professionals.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Supported individuals with special needs through tailored accommodations and assistance.
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
Front Desk Attendant
Planet Fitness
06.2023 - 12.2023
- Greeted visitors and customers upon arrival, assisted with inquiries, and built rapport to enhance guest retention.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Collaborated with managers and co-workers to meet incoming guests' needs, ensuring smooth check-in processes and maximizing customer satisfaction.
- Handled guest complaints with professionalism and empathy, resolving issues promptly to uphold customer satisfaction.
- Initiated positive interactions with guests at front desk to enhance their experience. and engaged in pleasant conversations while managing check-in process.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
Server
Kenmure Country Club
03.2020 - 07.2021
- Served food and beverages promptly, prioritizing customer needs for enhanced dining experience.
- Managed multiple tables simultaneously, ensuring high service quality under pressure.
- Collaborated with team members during busy shifts to streamline workflow and improve guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Resident Assistant
TerraBella Hendersonville
06.2020 - 11.2020
- Replaced bed linens regularly to ensure hygienic living environment and enhance resident comfort.
- Helped residents with their daily hygiene routines, such as dental and mouth care, bathing, and hair care.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Assisted residents in preparing for activities and social programs to foster engagement and community participation.
- Supported disabled clients to achieve independence and happiness.
- Built rapport with patients in order to create a safe and trusting environment in which to provide care.
- Monitored patient progress and documented health changes to keep healthcare team informed of any significant status updates.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Lifeguard
Swim Club Management Group of Asheville
06.2019 - 08.2019
- Ensure the members' safety in and around the pool by communicating and enforcing all pool regulations and rules.
- Warned patrons of unsafe pool conditions and recommended alternative activities during closures to ensure safety.
- Partnered with lifeguards to improve pool safety protocols and enhance service quality.
- Conduct safety and cleanliness inspections of recreational facilities.
- Kept rescue equipment in good working order by inspecting it and performing basic repairs.
- Collaborated with managers to identify concerns and develop remediation strategies, enhancing overall pool operations.
Lifeguard
Hendersonville Family YMCA
06.2017 - 10.2018
- Ensured guest safety in and around the pool area through vigilant monitoring and immediate response to any incidents.
- Scrutinized pool area for signs of patron distress and acted promptly during emergencies to prevent injuries or fatalities.
- Used calm communication to solve member and safety problems, escalating serious issues to the supervisor.
- Conducted safety and cleanliness inspections of recreational facilities to maintain a safe environment for all guests.
Education
Premedicine - Some college (No degree) -
High Point University
High Point, NC05-2029
High School -
West Henderson High School
Hendersonville, NC01-2020
Some College (No Degree) - Psychology
Asheville-Buncombe Technological Community College
Flat Rock, NC08-2026
Skills
- Point of sale (POS) system operation
- Exceptional customer service
- Guest relations
- Accurate cash management
- Inventory management
- Supply management
- Sanitation practices
- Sanitizing
- Multitasking ability
- Teamwork orientation
- Time management
- Problem-solving skills
- Emergency response
- Bilingual communication
- Professional demeanor
- Conflict resolution
- Customer communication
- Conflict resolution
Certification
- First Aid/CPR Certified.
- AED Certified.
- Certified in delivering Emergency O2.
Timeline
Concessions Worker
Regal Cinemas
12.2024 - Current
Patient Safety Attendant
UNC Health Care
12.2023 - Current
Front Desk Attendant
Planet Fitness
06.2023 - 12.2023
Resident Assistant
TerraBella Hendersonville
06.2020 - 11.2020
Server
Kenmure Country Club
03.2020 - 07.2021
Lifeguard
Swim Club Management Group of Asheville
06.2019 - 08.2019
Lifeguard
Hendersonville Family YMCA
06.2017 - 10.2018
Premedicine - Some college (No degree) -
High Point University
High School -
West Henderson High School
Some College (No Degree) - Psychology
Asheville-Buncombe Technological Community College
Languages
- Spanish
- English