Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rachel Vance

Hooper,Utah

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

6
6
years of professional experience

Work History

Manager, Incubation & Onboarding

Walmart
Utah
08.2024 - Current
  • Lead onboarding and strategic growth for high-performing apparel sellers; elevated category revenue by $4.3M YTD.
  • Spearheaded onboarding of Walmart's top apparel seller, driving 26% of category growth.
  • Designed and implemented scalable onboarding processes, playbooks, and SOPs to reduce seller friction and accelerate activation.
  • Partnered cross-functionally to launch and scale Walmart's Luxury Pre-Owned Program.
  • Bridged gaps between onboarding and strategic management teams to improve trust and accelerate seller ramp-up.
  • Piloted initiatives to streamline seller experience, advocating for seller needs through actionable process improvements.

Integration Account Manager

eBay
Draper, Utah
06.2022 - 08.2024
  • Onboarded and activated high-impact sellers, exceeding Live-to-Site and SKU targets by 190%.
  • Developed tailored go-to-market strategies for sellers including listing optimization, marketing support, and category best practices.
  • Acted as seller advocate, identifying friction points and collaborating with product and category teams to refine onboarding and integration processes.
  • Built strong relationships with Channel Partners to accelerate onboarding pipelines and live inventory access.
  • Supported eBay Live growth through seller coaching on assortment, hosting, selling formats, and merchandising strategies.
  • Helped shape and scale category expansion through post-integration support, increasing inventory and revenue.

Virtual Team Manager III

US Bank
Salt Lake City, Utah
01.2020 - 06.2022
  • Led a team of 8 senior-level bankers; implemented career development and performance strategies.
  • Designed and launched a company-wide digital-to-human onboarding strategy for business and consumer clients.
  • Surpassed revenue targets within 9 months of launching the Virtual Team Program.
  • Optimized account onboarding workflows, reducing time-to-close by 30%.

Branch Manager I & Universal Banker

US Bank
Salt Lake City, Utah
02.2019 - 01.2020
  • Reimagined in-branch experiences to increase digital adoption and elevate customer satisfaction.
  • Led a pilot program for digital credit card applications, becoming the Utah market product leader.
  • Cultivated inclusive team dynamics to drive service excellence and KPIs.
  • Created reports summarizing operational performance metrics for senior management review.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.

Education

General Education -

Salt Lake Community College
Salt Lake City, UT
05.2022

Skills

  • Seller Activation & Onboarding Strategy
  • Process Development & Scaling
  • Team Leadership & Coaching
  • Cross-Functional Collaboration
  • eCommerce Strategy
  • Project & Program Management
  • Seller Advocacy & Enablement

Accomplishments

  • Legends of Possible Winner, US Bank (2020 & 2019)
  • Emerging Leaders Graduate US Banks (2019)
  • Spring Sales Campaign Winner US Bank (2019)

Timeline

Manager, Incubation & Onboarding

Walmart
08.2024 - Current

Integration Account Manager

eBay
06.2022 - 08.2024

Virtual Team Manager III

US Bank
01.2020 - 06.2022

Branch Manager I & Universal Banker

US Bank
02.2019 - 01.2020

General Education -

Salt Lake Community College

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