Rachel Vaughn
Silver Creek
Summary
Dynamic Digital Claim Specialist at GEICO with a proven track record in customer service and collaboration. Skilled in resolving complex claims issues while maintaining positive relationships. Adept at communication and problem-solving, ensuring compliance and enhancing customer satisfaction. Passionate about delivering exceptional service and fostering teamwork in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Digital Claim Specialist
GEICO, Government Employees Insurance
Buffalo
06.2022 - Current
- Documented claim status in internal systems to ensure accurate tracking and timely updates.
- Collaborated with departments (CDU, Casualty, Auto Damage, Theft, Fire) to resolve claims processing issues efficiently.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Delivered exceptional customer service to foster positive relationships among claimants, providers, attorneys, adjusters, and employers.
Claim Service Representative
GEICO, Government Employees Insurance
Buffalo
03.2019 - Current
- Handle claims to full completion while making sure to address concerns and inquiries
- Maintain licensures and adhere to state guidelines
- Assisted customers with inquiries and provided accurate information.
- Ensured compliance with established procedures and protocols.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Lifeguard
Silver Creek Central School District
Silver Creek
06.2009 - 07.2018
- Enforce rules in a polite and responsible way.
- Conducted regular safety drills for staff and students.
- Document emergencies appropriately.
- Participate in group training sessions to ensure knowledge in First Aid and rescue technique is current and correct.
- Teach children (ages four to thirteen) basic through advanced swimming skills and basic aquatic safety skills.
Server, Host, Carside To-Go and Online Specialist
Dunkirk Fredonia AppleBee's Grill and Bar
Dunkirk
06.2016 - 05.2018
- Greet customers, take orders, deliver food- both dine-in and take-out, clean tables, answer telephone, deliver or split cheques, process customer's payment, and ensure customer is satisfied at the end of visit.
- Train new employees on Host and Carside To-Go/Online stations.
Volunteer Director of Music for Vacation Bible School
First United Presbyterian Church
Silver Creek
01.2009 - 01.2016
- Select and prepare age and skill level appropriate musical repertoire for children ages three through eleven to perform.
- Lead music sessions by age level in a way that is both constructive and enjoyable for children.
- Prepare children for two performances, including music, choreography, and timing.
Cashier
Silver Creek Save-A-Lot
Silver Creek
05.2012 - 12.2014
- Greet customers as they enter store and ask if they need assistance finding a certain product.
- Ring up customer's items and accept form of payment.
- Accept returns or coupons and answer customer questions- in person or on the phone,
- Managed cash register operations, ensuring balanced cash drawers daily.
- Maintained a clean and organized checkout area for optimal customer experience.
Education
Bachelor of Arts - History
State University of New York at Fredonia
05-2017
Bachelor of Arts - Music Applied Horn
State University of New York at Fredonia
05-2017
Skills
Customer Service Skills
- Ability to Work Under Pressure
- Creativity
- Communication
- Collaboration
- Ability to diffuse difficult situations
References
Available upon request
Timeline
Digital Claim Specialist
GEICO, Government Employees Insurance
06.2022 - Current
Claim Service Representative
GEICO, Government Employees Insurance
03.2019 - Current
Server, Host, Carside To-Go and Online Specialist
Dunkirk Fredonia AppleBee's Grill and Bar
06.2016 - 05.2018
Cashier
Silver Creek Save-A-Lot
05.2012 - 12.2014
Lifeguard
Silver Creek Central School District
06.2009 - 07.2018
Volunteer Director of Music for Vacation Bible School
First United Presbyterian Church
01.2009 - 01.2016
Bachelor of Arts - History
State University of New York at Fredonia
Bachelor of Arts - Music Applied Horn
State University of New York at Fredonia