RACHEL VENEGAS
Midlothian,IL
Summary
Detail-oriented and client-focused professional with strong experience supporting high-pressure clinical-like environments, maintaining safety standards, preparing rooms and equipment, and assisting staff with procedural workflows. Proven ability to interact calmly and professionally with diverse populations, verify information accurately, transport equipment and materials safely, and maintain strict compliance with documentation, infection control, and operational protocols. Recently certified in BLS, CPR, and First Aid, with a strong commitment to patient care, safety, and teamwork.
Overview
2026
2026
years of professional experience
Work History
Livestream Director for the Windy City Thunderbolts
Frontier League
Crestwood, IL
01.2023 - Current
- Coordinate live event operations in fast-paced environments requiring strict timing, accuracy, and adherence to safety procedures.
- Interact professionally with staff, guests, and visiting teams, ensuring clear communication and calm problem-solving under pressure.
- Prepare and reset workspaces and equipment before and after events, maintaining clean, organized, and safe environments.
- Monitor operations in real time, quickly identifying and resolving issues to ensure uninterrupted service delivery.
Associate Dir. of Technology & Operations
Northwestern University
Chicago, IL
2022 - Current
- Support daily operations across multiple instructional and event spaces, ensuring rooms are properly prepared, stocked, cleaned, and ready for use.
- Assist faculty, staff, and visitors by escorting them to appropriate rooms, explaining procedures, and maintaining clear communication throughout events and classes.
- Maintain compliance with institutional safety standards, operational policies, and documentation requirements.
- Track equipment usage and inventory with high accuracy, ensuring records were complete and up to date.
- Train and support new staff members, emphasizing safety, procedural accuracy, and professional conduct.
- Perform regular equipment checks, preventative maintenance, and room resets to ensure operational readiness.
Technology Training & Operations Manager
Northwestern University
Chicago, IL
01.2018 - 01.2022
- Supported high-volume daily operations requiring coordination across departments and adherence to standardized procedures.
- Prepared instructional spaces and assisted staff during live sessions, ensuring correct setup, positioning, and operation of equipment.
- Created and maintained clear documentation to support consistent workflows and reduce errors.
- Responded quickly to operational needs, prioritizing safety, accuracy, and service quality.
Teaching Technologies Specialist
Northwestern University
Evanston, IL
01.2013 - 01.2018
- Assisted instructors and students during instructional sessions, providing hands-on support and clear guidance.
- Maintained organized documentation and tracking systems for equipment and materials.
- Supervised and trained student staff, reinforcing safety procedures, professionalism, and accountability.
- Ensured classrooms, event spaces and common areas were properly prepared, stocked, and restored after use.
Education
M.A. - Media & Cinema Studies
DePaul University
Chicago, ILB.S. - Broadcast Journalism
Northwestern University
EvanstonSkills
- Patient interaction & professional communication
- Room preparation & turnover
- Accurate documentation & record tracking
- Assisting providers during procedures
- Equipment setup & troubleshooting
- Attention to detail under time-sensitive conditions
- Physical stamina (lifting, pushing, pulling up to 50 lbs)
- Team collaboration in regulated environments
- Basic Life Support (BLS) – Active
- CPR & First Aid – Active
Websites
Timeline
Livestream Director for the Windy City Thunderbolts
Frontier League
01.2023 - Current
Technology Training & Operations Manager
Northwestern University
01.2018 - 01.2022
Teaching Technologies Specialist
Northwestern University
01.2013 - 01.2018
Associate Dir. of Technology & Operations
Northwestern University
2022 - Current
M.A. - Media & Cinema Studies
DePaul University
B.S. - Broadcast Journalism
Northwestern University