Rachel Vigee
Sumrall,MS
Summary
Dynamic billing professional with over 8 years of experience in managing billing processes and training teams. Known for implementing workflow improvements that enhance accuracy and customer satisfaction, ready to contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Regional Billing Manager
Ervin Cable Construction
Bessemer, AL
09.2017 - Current
- Managed billing processes to ensure timely invoicing and collections
- Oversaw reconciliation of accounts, identifying discrepancies and implementing corrective actions
- Trained and mentored team members on billing software and best practices
- Analyzed financial data to enhance reporting accuracy and operational efficiency
- Developed streamlined procedures for billing workflow improvements
- Collaborated with cross-functional teams to resolve billing disputes quickly
- Led initiatives to improve customer satisfaction through accurate and transparent invoicing
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Conducted performance reviews and implemented improvement plans.
Sales Associate
Hobby Lobby
Trussville, AL
03.2016 - 03.2017
- Delivered exceptional customer service, fostering positive shopping experiences and enhancing customer loyalty.
- Managed inventory levels, ensuring product availability while minimizing excess stock through effective replenishment strategies.
- Collaborated with management to implement promotional strategies, increasing store traffic and boosting sales during key events.
Key Holder Supervisor
Once Upon A Child Franchise
Hoover, AL
03.2016 - 03.2017
- Supervised daily operations, ensuring compliance with store policies and procedures.
- Trained and mentored team members on customer service best practices and sales techniques.
- Managed cash handling processes, including till reconciliation and end-of-day reporting.
Bartender
Ruby Tuesday
Pelham, AL
05.2015 - 03.2017
- Crafted and served a diverse range of cocktails and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service operations.
- Assisted in training new bartenders on company standards and beverage preparation techniques.
- Oversaw compliance with health and safety regulations, promoting a safe environment for staff and patrons.
- Collaborated with kitchen staff to synchronize food and beverage pairings, improving dining experiences.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Ruby Tuesday
Trussville, AL
05.2015 - 05.2016
- Developed strong customer relationships through attentive service and personalized drink recommendations.
- Managed inventory levels, ensuring timely restocking of supplies to prevent service disruptions.
- Implemented creative drink specials that increased bar sales and enhanced overall guest experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Associate
Field And Stream
Hoover, AL
06.2015 - 03.2016
- Provided exceptional customer service to enhance shopping experience and foster repeat business.
- Assisted with inventory management, ensuring accurate stock levels and organized displays.
- Collaborated with team members to execute promotional events, driving increased foot traffic.
Salad Bar Attendant
Ruby Tuesday
Attalla, AL
10.2013 - 05.2015
- Managed salad bar inventory, ensuring freshness and quality of ingredients.
- Prepared and assembled salads according to customer specifications.
- Maintained cleanliness and organization of salad bar area to enhance guest experience.
- Trained new staff on proper food handling and safety procedures.
- Monitored food safety compliance, adhering to health department regulations consistently.
Customer Service Representative
Pizza Hut
Springville, AL
08.2012 - 08.2013
- Collaborated with team members to ensure efficient order processing during peak hours.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Streamlined communication between kitchen and front staff, improving order accuracy significantly.
- Monitored inventory levels and placed orders, ensuring adequate supply for operations without delays.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Gadsden State Community College
Gadsden, ALHigh School Diploma -
Ashville High School
Ashville, AL05-2012
Skills
- Personnel oversight
- Collections experience
- Claims processing
- Training and mentoring
- Staff training and development
- Team building
- Invoice processing
- Program improvements
- Team direction
- Workflow planning
- Cash flow forecasting
- Billing review
Timeline
Regional Billing Manager
Ervin Cable Construction
09.2017 - Current
Sales Associate
Hobby Lobby
03.2016 - 03.2017
Key Holder Supervisor
Once Upon A Child Franchise
03.2016 - 03.2017
Sales Associate
Field And Stream
06.2015 - 03.2016
Bartender
Ruby Tuesday
05.2015 - 03.2017
Bartender
Ruby Tuesday
05.2015 - 05.2016
Salad Bar Attendant
Ruby Tuesday
10.2013 - 05.2015
Customer Service Representative
Pizza Hut
08.2012 - 08.2013
Gadsden State Community College
High School Diploma -
Ashville High School